Field Performance Coordinator

Field Service Case Manager

Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It's why we've become the #1 home solar and battery company in America. Today, we're on a mission to change the way the world interacts with energy, and we're building a company and brand that puts power at the center of life. And we're doing it by designing a dynamic culture where employee development, well-being, and safety come first. We're unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle from sale through installation and beyond so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Overview

The Field Service Case Manager is responsible for coordinating effective execution of field service work through direct Sunrun branch and / or partner relationships. Customer obsession, excellent communication and a desire to succeed are critical personal characteristics for success.

Responsibilities

• Work with field crews, leaders and centralized support team to ensure jobs are ready to be actioned and completed to drive best possible customer experience.
• Serve as a point of contact to customers to effectively coordinate communications around routine Field Service activities and manage Field Service related customer inquiries and escalations as necessary.
• Create and dispatch customer appointments in conjunction with Tech routes, schedules and utilization.
• Initiate and create tasks to complete further work required for field service dispatches.
• Prioritize customer escalations and adjust schedules to work with leadership to determine priority of jobs.
• Completes daily tasks within pre-established timelines by appropriately prioritizing multiple tasks within or across projects or cross functional teams with minimal direction from management.
• Meets all identified team and client performance metrics, goals and deadlines in a fast paced, ever changing, high performing team based environment. Provides back up support to other teams as needed.
• Builds relationships and works closely with customers, co-workers, and all levels of the organization in a positive manner to supply necessary updates and reporting as needed.

Qualifications

Recruiter : Elisa Nunez

Starting salary / wage for this opportunity : $18.29 to $24.39

Compensation decisions will not be based on a candidate's salary history.

If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.