Principal Sales Operations Manager

Sales Operations Team Member

We are seeking a highly self-motivated, data-driven, and detail-oriented individual to join our Sales Operations team, supporting SMB Sales. The team enhances the efficiency and effectiveness of our SMB sales organization by managing and analyzing sales performance data, optimizing sales processes, and developing strategic action plans that boost business outcomes. This role partners deeply with and acts as a trusted advisor to our SMB Sales leaders, has a strong pulse on the team's needs and business opportunities, and plays a critical role in generating reports and insights that guide management decisions.

This position requires a strong background in Analytics and Sales Operations, as well as the ability to drive in-depth reporting, analysis and complex, cross-functional projects from concept to execution. You will be responsible for managing and optimizing the SMB Business Priorities, and organizational initiatives and providing visibility into overall sales performance, running analytical deep dives and driving accountability across teams to move the needle on our most critical business outcome metrics.

As a result, this role requires a self-starter who is comfortable taking initiative, operating independently, and generating creative data insights that help move the business forward. The ideal candidate possesses strong analytical skills, can identify meaningful opportunities to improve sales performance and has the ability to translate findings into concrete initiatives. Additionally, the candidate should be comfortable working in a fast-paced, ambiguous environment where they can adapt, prioritize, and execute with operational rigor.

You will collaborate directly with cross-functional teams in Sales, Product, and Analytics. This role requires end-to-end ownership of our Sales Performance Mgt. domain, either by leading initiatives directly or by influencing outcomes through others. Your strong relationship-building, influencing, and communication skills will help you succeed.

Responsibilities

• Enhance sales performance through data analysis and reporting
• Manage the overall business rhythm calendar, meetings & content
• Monitor sales performance metrics and provide regular reports to management
• Continuously analyze sales performance data to identify trends, patterns and areas for improvement
• Define action plans to boost sales performance and oversee the cross-functional execution of said plans
• Identify and execute analytical deep dives
• Analyze and continuously improve our foundational reporting, drive KPI development and reporting requirements
• Work with our technical teams to drive automation through our BI dashboards
• Act as the trusted advisor to our sales leadership team and operate as an expert that deeply understands our business levers, how and when to activate them

Qualifications