Talent.com
Scheduling Coordinator/Service Dispatcher
Scheduling Coordinator/Service DispatcherRoss Tree Expert Company • Falls Church, VA, US
Scheduling Coordinator/Service Dispatcher

Scheduling Coordinator/Service Dispatcher

Ross Tree Expert Company • Falls Church, VA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]
Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

Position Summary


The Customer Support Representative (CSR) ensures a seamless client experience by managing communication, scheduling, administrative tracking, and service follow-up. While Sales Arborists and field crews own the technical work and client advisement, the CSR acts as the central hub for coordination—making sure clients stay informed, schedules run efficiently, and documentation is accurate. This role requires strong organizational skills, attention to detail, and a customer-first mindset.


Key Responsibilities


1. Client Communication and Experience


  • Serves as the primary post-sale contact for clients regarding scheduling, logistics, and service timing.
  • Answers client questions about access, visit windows, or billing status, routing technical questions to the appropriate team member.
  • Provides consistent, timely updates to keep clients confident in their service.
  • Maintains professionalism and clarity in all interactions.

2. Scheduling and Service Coordination


  • Manages the service calendar in alignment with crew capacity, equipment availability, and seasonal considerations.
  • Confirms site access, client preferences, and property details before service.
  • Builds efficient daily/weekly routes to optimize travel and crew utilization.
  • Adjusts schedules as needed for weather, availability, or unexpected changes.

3. Job Tracking and Documentation


  • Monitors job progress in SingleOps to ensure services are completed on time.
  • Follows up on missed, paused, or overdue services with field teams.
  • Verifies service notes, product usage, and site observations are properly recorded.
  • Flags incomplete jobs or missing documentation before invoicing.

4. Invoicing and Collections Support


  • Initiates invoices promptly once jobs are completed and documented
  • Confirms invoice accuracy against contracted scope and service frequency.
  • Sends reminders for outstanding balances and coordinates payment follow-ups.
  • Handles basic billing inquiries, escalating complex issues as needed.

5. Retention and Client Support


  • Identifies when clients are nearing program completion and notifies Sales Arborists for renewal outreach.
  • Helps facilitate seasonal reminders and follow-ups to encourage repeat service.
  • Collects feedback, reviews, or referrals from satisfied clients.
  • Flags concerns or service dissatisfaction for appropriate team follow-up.

Skills & Qualifications


  • Strong organizational and time-management skills
  • Excellent communication and customer service abilities
  • Experience in logistics, dispatching, or scheduling coordination is a plus
  • Comfortable with scheduling software, CRM, or related tools (experience with SingleOps a plus)
  • Detail-oriented with the ability to manage multiple priorities
  • Team player who can collaborate with sales, operations, and field crews
  • Prior customer support or administrative experience preferred but not required

What We Offer


  • Competitive hourly pay with opportunities for growth
  • Health, vision and dental benefits
  • On-the-job training and support—no tree-care background required
  • A collaborative team environment where your contributions matter
  • Opportunities to grow into leadership or specialized roles as you gain experience
  • Meaningful work with a company committed to professionalism, safety, and environmental care

[job_alerts.create_a_job]

Scheduling Coordinator/Service Dispatcher • Falls Church, VA, US

[internal_linking.similar_jobs]

Paving Technician

SkillitMontgomery Village, MD, US
[job_card.full_time]

Our customer is actively seeking skilled.We prioritize your safety and value your expertise.We also offer flexible interview times and an easy-to-follow application process.Apply now to jumpstart y...[internal_linking.show_more]

 • [job_card.promoted]

CUSTOMER SERVICE COORDINATOR

Fitzgerald Auto MallsFrederick, MD, United States
[job_card.full_time]

Apply Description NextCar is currently hiring full-time Customer Service Coordinators (CSC)! Ideal candidates should have a strong customer service background and a strong dynamic personality.We ar...[internal_linking.show_more]

 • [job_card.promoted]

InfraDelivery Technician

Amazon Data Services, Inc. - A19Manassas, VA, US
[job_card.full_time]

Transform network infrastructure by joining our dynamic team! You'll be at the forefront of developing innovative solutions that drive network stability and scalability, using your technical expert...[internal_linking.show_more]

 • [job_card.promoted]

Equipment Dispatcher (Independence Excavating)

Independence Excavating, Inc.Sterling, VA, United States
[job_card.full_time]

Are you ready to take your career to the next level with Independence Excavating? We are seeking a dynamic Equipment Dispatcher to join our team and lead the charge in ensuring planning and trackin...[internal_linking.show_more]

 • [job_card.promoted]

Dispatcher (Remote)

HopeLink Behavioral HealthOakton, VA, United States
[filters.remote]
[job_card.full_time]

Job DescriptionJob DescriptionMake a Difference in Recovery JourneysFor over 60 years, HopeLink Behavioral Health (formerly PRS) has empowered individuals and families facing behavioral health chal...[internal_linking.show_more]

 • [job_card.promoted]

EQUIPMENT COORDINATOR

Carter Machinery Company, IncSterling, Virginia, United States
[job_card.full_time]

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.The Equipment Coordinator is responsible for loading, unloading, rec...[internal_linking.show_more]

 • [job_card.promoted]

Facilities Coordinator

Planet DeposManassas, Virginia, US
[job_card.full_time]

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.View the above video to see a Day In The Life of a PD Digital Court Reporter.A...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Flight Dispatcher (Greater Chicago Area)

United AirlinesDulles, VA, United States
[job_card.full_time]

Achieving our goals starts with supporting yours.Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world usi...[internal_linking.show_more]

 • [job_card.promoted]

Logistics Coordinator

The Midtown GroupDulles, Virginia, US
[job_card.full_time]

We are actively interviewing for the following opportunity.If interested please apply now and we will reach out to set you up with an interview!.All potential candidates should read through the fol...[internal_linking.show_more]

 • [job_card.promoted] • [job_card.new]

Travel Echo Tech - $2,415 per week in Easton, MD

AlliedTravelCareersGermantown, Maryland, US
[job_card.full_time]

Windsor Healthcare Recruitment Group, Inc.Windsor Healthcare Recruitment Group, Inc.Echo Tech for a travel assignment in Easton, MD to start on 5/4/2026.This assignment is for a 12 weeks contract.Y...[internal_linking.show_more]

 • [job_card.promoted]

Dispatcher

Snell Heating and Air ConditioningSterling, VA, USA
[job_card.full_time]
[filters_job_card.quick_apply]

Snell Services, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/Dispatcher to join our team at our.Tuesday - Thu...[internal_linking.show_more]

Workload Allocation Coordinator

LMI Consulting, LLCTysons, Virginia, United States
[job_card.full_time]

Workload Allocation Coordinator.Salaried High Fringe/Full-Time.LMI is seeking a Workload Allocation Coordinator to support Product Acceptance & Support (PAS) contact center operations for the Unite...[internal_linking.show_more]

 • [job_card.promoted]

Dispatcher

TradeJobsWorkforce20598 Alexandria, VA, US
[job_card.full_time]

Compensation is negotiable and based on experience Flexible hours and work benefits What will you be doing? Takes client calls and communicates to our chauffeurs Assures scheduled trips are complet...[internal_linking.show_more]

 • [job_card.promoted]

Tivoli Workload Scheduler/AWS Administrator

Leidos IncReston, Virginia, United States
[job_card.full_time]

The Digital Modernization Sector has an opening for a AWS Administrator/Tivoli Workload Scheduler to support a large healthcare contract.We are seeking an AWS Administrator/ Tivoli Workload Schedul...[internal_linking.show_more]

 • [job_card.promoted]

Senior Scheduler, Data Centers, Project & Development Services

Cushman & WakefieldAshburn, VA, United States
[job_card.full_time]

Senior Scheduler, Data Centers, Project & Development Services.This senior level role will act as the face of the company responsible for the client relationship with regards to planning.Will make ...[internal_linking.show_more]

 • [job_card.promoted]

Regional Scheduler

The Walsh GroupHerndon, VA, United States
[job_card.full_time]

We are currently seeking a Regional Scheduler for our Mid-Atlantic Transportation Group in Herndon, VA.There are many compelling reasons why exceptional people should consider a career with our com...[internal_linking.show_more]

 • [job_card.promoted]

Scheduler II

HDRVienna, VA, United States
[job_card.full_time]

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and n...[internal_linking.show_more]

 • [job_card.promoted]

Senior Scheduler

LinesightAshburn, VA, United States
[job_card.full_time]

As a Senior Scheduler at Linesight, you will work with highly experienced, culturally diverse, and passionate teams nurturing a strong social dynamic and a shared sense of achievement.You will gain...[internal_linking.show_more]