System Admin - MacOs - igaming - Onsite in NJ

My client is seeking a talented System Administrator to join a growing team in Fort Lee, New Jersey. If you’re passionate about IT support, thrive in a fast-paced environment, and want to be part of the dynamic iGaming sector, we want to hear from you.

The System Admin is to provide timely and effective technical support to the team in the new office in New Jersey. The candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. This role is key to maintaining operational excellence across all IT support services and ensuring a smooth and productive experience for internal users.

Responsibilities :

• Provide first-line and second-line technical support for internal users via Jira Service Desk, in person, or through corporate messenger (Slack).
• Diagnose and resolve issues related to hardware, software, peripherals, network access, and operating systems (mostly MacOS).
• Configure and install laptops, desktop systems, printers, mobile devices, CCTV, ACS, meeting rooms and other IT equipment.
• Maintain daily health of IT systems, including updates, patches, and performance checks.
• Document incidents, resolutions, and knowledge base articles for internal use (Confluence).
• Maintain inventory and lifecycle management of IT assets (Jira Assets).
• Manage and troubleshoot Local Area Networks (LAN), Wi-Fi networks, and VPN access (Paloalto).
• Assist with Onboarding and Offboarding (including providing IT-equipment, accesses, setting up systems, configure VPN, security software etc).
• Set up workstations for new employees, including email, system access.
• Assist with audio / video and conferencing equipment, including meeting room and media classes setups.
• Ensure follow-up with users to confirm issue resolution and collect feedback.
• Contribute to continuous improvement of support processes and user satisfaction.
• Collaborate with other IT teams for escalation and cross-functional troubleshooting when needed.

Requirements :

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Why Join?

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