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Client Onboarding Specialist
Client Onboarding SpecialistImpact Clients • US
Client Onboarding Specialist

Client Onboarding Specialist

Impact Clients • US
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  • [job_card.full_time]
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[job_card.job_description]

We’re looking for a full-time evening shift Onboarding Specialist to join our fast-growing team at Richard Yu’s online education company. Our mission is simple :  help everyday people launch impactful online digital arbitrage businesses that transform lives—starting with their own.

If you’re someone who loves mentorship, thrives in a high-performance environment, and wants to make a real difference in people’s lives, keep reading.

About Us :

Richard Yu is an online business coach with :

  • 100K+ subscribers on YouTube →  youtube.com / richardyu1
  • A growing personal brand on Instagram →  instagram.com / richardyuzee

Our company is faith-driven, fast-paced, and rooted in service. We’re building a world-class education platform to help people turn their knowledge into income through coaching and consulting.

About The Role :

This is a remote, full-time position. You must be available during 1PM–10PM EST, Monday to Friday. On average, you’ll work up to 8 hours per day, and some days will require a little more effort of up to 9+ hours

You must currently live in North America, South America, Europe or South Africa, and speak fluent, accent-neutral English. Clear communication is non-negotiable—we’re in the coaching business.

Requirements

Here are the requirements :

  • You must be able to commit to the hours of 1pm - 10pm EST Mon-Fri
  • You will be conducting new onboarding calls daily to welcome in new students.
  • You will be ensuring a smooth transition process between the sales rep and yourself and then between yourself and the coaching team.
  • Must have strong communication / interpersonal skills so we can put you in front of our clients and you can confidently answer their questions and guide their decisions
  • Help innovate our products by creating and producing new video trainings / worksheets to deliver a world-class onboarding experience.
  • Should be proficient or at least knowledgeable about our tech stack (Loom, Slack, Zapier, Calendly, GSuite, CRM, etc.) - you should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.
  • Your role will constantly be changing. A big part of this job is to stay on your toes, always ready for action and change.
  • You will be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.,) and so a high attention to detail and compliance with standard operating procedures is essential.
  • You must have a high attention to detail and understand systems / processes so you are able to innovate new, more efficient SOPs (processes) to ensure our Fulfilment Team hits their KPIs

    • WHO THIS IS FOR :

  • A coach or mentor at heart, you love helping people
  • Clear, professional communicator (spoken and written English)
  • Sales background
  • Able to handle fast-paced environments, multiple clients, and changing priorities
  • Willing to grow with us long-term (3+ years), this isn’t a side hustle
  • Open to feedback and constructive coaching (we’ll train you, but we expect growth)
  • Comfortable with tools like Loom, Calendly, Slack, GSuite, CRMs, etc—or willing to learn fast

    • WHO THIS IS NOT FOR :

  • You have another full-time job or multiple freelance clients
  • You struggle with structure, deadlines, or fast execution
  • You dislike being challenged to improve daily

    • Benefits

    Expected Earnings (Base) : $3,000 USD / mo

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