Patient Access - ED

Job Summary

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Does this position require Patient Care? No

Qualifications

Essential Functions

• Greet patients in a professional and friendly manner
• Collect and verify patient demographic and insurance information, as well as enter information into systems
• Schedule appointments and confirm patient information
• Explain insurance and billing policies / procedures to patients
• Process payments and provide receipts
• Obtain pre-authorization for procedures as needed
• Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No

Licenses and Credentials Experience admitting, scheduling, registration, or insurance verification experience 1-2 years preferred

Knowledge, Skills and Abilities

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

789 Central Avenue

Scheduled Weekly Hours

24

Employee Type

Regular

Work Shift

Night (United States of America)

EEO Statement :

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and / or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.