Team Lead - Collections

A company is looking for a Team Lead- Customer Contact and Collections Center.

Key Responsibilities

Support supervision of collections staff with ongoing coaching and metric reporting

Maintain high levels of collections metrics and create action plans for outstanding debts

Investigate and resolve discrepancies in payments or accounts

Required Qualifications

Associate or Bachelor's degree in Accounting and / or Finance or 5 years' relevant health care experience

3 years' experience managing a staff of 5-10 collectors

Intermediate experience with Microsoft Office applications

Advanced experience with Microsoft Office Excel and PowerPoint

Understanding of business processes and their impact on accounting procedures