Program Assistant

Summary

This position is located in the Behavioral Health Service of the Boise VA Medical Center Boise ID and functions as the BH Service Program Analyst performing highly complex administrative duties relevant to program functionality development evaluation and data / system management in direct support of the BH Service Administrative Officer (AO) and BH / ACOS.

Duties

The incumbent provides support to the BH Service AO ACOS and management officials by analyzing evaluating and coordinating health care delivery systems and operations within the Service.

Major duties include but are not limited to :

• This position serves as the ADP Applications (ADPAC) point of contact (POC) for BH Service.
• Collect and validate service utilization data and ensures that management and clinical information systems are in place and functioning.
• Responsible for all Service performance monitoring to include; electronic waiting list (EWL) note completion compliance / rate clinic utilization encounters close out and note reassignment missed opportunities (cancelation and no-show rates) access consult management 7 and 14 day access monitoring OFPPE data physician pay for performance data and workload reporting timelines.
• Manage track and coordinate DSS labor mapping new clinic setup and deactivation clinic profile modification impromptu or informal staff training on core computer packages and help desk request liaison / submission for IT issues.
• Extract synthesize organize and present data to Behavioral Health ACOS AO VISN and VACO suspense action items and other leadership in a clear concise and logical manor.
• Suspense actions surveys O / FPPE LMS and other request as assigned.
• Compiles monthly quarterly and yearly reports as requested by the Service AO.
• Participate / collaborate in Staff Meetings committees and conference calls as assigned and in the absence of the AO to stay apprised of current discussions and policies relevant to service functioning.
• Prepares recurring and nonrecurring statistical reports for presentation to the BH Service and Medical Center Management as well as VISN level request.
• Builds spreadsheets using data extracted from computer and Core programs and must posses expert knowledge and skill in the utilization of Excel MS Word and Power Point programs.
• Assists with conducting special projects or studies to analyze evaluate and provide recommendations on administrative issues.
• Reviews information and applies comprehensive analytical techniques and develops recommendations to improve service functions.
• Types reviews and edits outgoing correspondence prepared by the Administrative Officer for grammatical accuracy appearance content and conformance with regulations and correspondence policy as required.
• Maintain correspondence reports and station memorandum and policies.
• Develop File manager (FILEMAN) templates to access data and provide a variety of reports for QA / UR monitors in preparation for outside and internal organizational review groups as well as veteran service organizations as directed by the Service AO.
• Supports the Service in utilizing and analyzing data and workload projections identifies discrepancies makes corrections and recommends a course of action to assure accuracy and timeliness of future data input.

Work Schedule : Monday - Friday 8 : 00 a.m. - 4 : 30 p.m. (MST)

Telework : This is not a virtual position.

Virtual : This is not a virtual position.

Position Description / PD# : Program Assistant / PD601810

Relocation / Recruitment Incentives : Not Authorized

Critical Skills Incentive (CSI) : Not Approved

Permanent Change of Station (PCS) : Not Authorized

Physical Requirements : The work involves a normal amount of sitting standing carrying etc. There is frequent use of VDT and computer keyboard.

Requirements

Conditions of employment

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider :

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Qualifications

To qualify for this position applicants must meet time-in-grade and specialized experience requirements within 30 days of the closing date of this announcement 02 / 04 / 2026.

Time-In-Grade Requirement : Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements within 30 days of the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

You may qualify based on your experience as described below :

Your qualifications will be evaluated based on your application materials (e.g. resume supporting documents) your responses on the application questionnaire and your responses to all assessments required for this position.

You will be assessed on the following Competencies for this position :

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Additional information

Under the Fair Chance to Compete Act the Department of Veterans Affairs prohibits requesting an applicants criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process visit Human Resources and Administration / Operations Security and Preparedness (HRA / OSP) at The Fair Chance Act.

Reasonable Accommodation (RA) Requests : If you believe you have a disability (i.e. physical or mental) covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position after notification of the adjudication of your request you will receive an email invitation to complete the USA Hire Competency Based Assessments based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments.

This job opportunity announcement may be used to fill additional vacancies.

The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPMs Career Transition Resources website at should be committed to improving the efficiency of the Federal government passionate about the ideals of our American republic and committed to upholding the rule of law and the United States Constitution.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

Required Experience :

Junior IC

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 50460 - 65599