Director, Sales

Overview

Summary

The Director, Sales is responsible for managing National Account Managers to ensure the profitability, sales revenue growth, and the overall strategy is executed. This position must meet their assigned Gross Profit (GP) target consistently while searching for growth opportunities with existing customers and new logos. This role manages, mentors, and develops a team.

#LI-JM1

Responsibilities

Essential Functions

• Consults, designs, supports, and manages sales of customer activity involving all products and services offered by the company with primary focus in designated region
• Manages, trains, advises, and motivates assigned team members to their full potential
• Develops and maintains strong relationships with key customers, ability to present to customer in-person or virtually
• Ensures strong, effective market share of the products and services by providing direction and information on the products and related services
• Develops and maintains technical competency in all products and services offered through ConvergeOne
• Prepares sales forecasts, budgets, quotas, and other projections on a monthly basis
• Analyzes sales records and trends in relation to objectives and competitive activities; takes or recommends necessary corrective action to Regional Vice President (RVP)
• Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives
• Keeps RVP informed of economic, customer/competition situations, customer’s business issues and interests, and generate a strategy that will achieve business objectives
• Uses partnership programs, works with customers and their other product and service partners
• Manages NAMs to be successful with all service offerings from all C1’s business partners
• Maximizes NAM’s results through continuous and proactive feedback
• Expedites the resolution of customer problems/complaints effectively
• Keeps well informed on industry changes, participates where possible in organizations directly involved with ConvergeOne’s target markets, and continually works to improve sales techniques and sales knowledge
• Works independently and as a team member with various organizations and/or functions throughout the company to achieve company objectives
• Adheres to company policies, procedures, and objectives, and is always prepared to accurately discuss these policies with NAMs as well as our customers
• Creates innovative solutions concepts
• Maintains strong customer relationships at an executive level
• Identifies strength and weaknesses within a team and works with extended teams to improve their skills
• Manages a multi-vendor plan and relationships (OEMs)
• Recognizes talent and potential talent to develop a successor and bench
• Seeks the right talent on a continuous basis (i.e., recruitment and retention)
• Executes both, the art and sciences, selling and uses specific sales methodologies
• Determines what is important and what isn’t by helping NAMs to qualify deals for customers worthy of pursuit
• Holds team accountable to tactical execution
• Manages deals effectively and understands the process flow

Qualifications

Required Qualifications

• 4-year college degree in Business or equivalent in experience
• Seven or more years of prior successful direct selling experience
• Three or more years in a Services/Sales Support management role or related experience
• Five or more years of supervisory experience
• Proven ability to maintain partnership programs with customer and their other service providers
• Strong problem solving, decision-making, and negotiation skills
• Must be “total” team player and look at the constant “big” picture for success
• Knowledge of collaboration technology
• Strong presentation, verbal and communication skills
• Demonstrated sales ability and technical aptitude
• Proficient with Microsoft Word, Excel and Outlook
• Previous experience working in a telecommunications industry
• Strong territory management background to include, growth plans, staffing, coaching, to exceed quotas
• Strong background and forecasting skills
• Strong skills in developing and maintaining customer relationships at an executive level
• Excellent coaching skills to enable strengthening team
• Creative, innovative, resilient and tenacious
• Strong internal relationship with mutual respect with extended team
• Executive presence

Additional Information

C1 BENEFITS* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)

* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes member advocacy; and Kaiser)

* RX Home Delivery

* HSA with Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent Care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid or optional Self-paid)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance for team member, spouse and child

* Voluntary Accidental Death for team member and spouse
* Legal/ID Theft Plans
* TeleHealth
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage

* Medical for foreign travel coverage

* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* 10 Holidays

* Summer Sizzle

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.