Customer Service Representative

Description

Transdev in Lancaster, California is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. Weare seeking friendly, customer service-oriented people who are dedicated to safety.Transdev is proud to offer:CBA Position:Position Subject to Collective Bargaining Agreement:

• $18.04-21.00 (Union Collective Bargaining Agreement Payscale)
• Starting pay $18.04 with progression to $21.00 over 4years.

Benefits include:

• Vacation:70 hours to 120 hours days per year
• Paid Sick Leave: All non-probationary drivers who work thirty (30) or more days per year shall receive forty-eight (48) hours of sick leave on January 1 of each calendar year.; medical, dental & vision after 90 calendar days of employment for full-time employees, life insurance, 401k retirement benefits, and company holidays.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key Responsibilities:

• Respond to customer inquiries and concerns with timely responses and accurate information or redirecting to a supervisor.
• Comprehensive understanding of policies and procedures
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times and addresses.
• Other duties as required.

Qualifications:

• Computer literate
• Excellent customer service skills.
• Ability to operate standard telephone system.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements:

• Must be able to work shifts or flexible work schedules as needed.
• The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.
• Work environment will be a combination of both indoors and outdoors.