Field Technical Service Representative

Req ID : 11633

JOIN AN INDUSTRY LEADER! Quality First & Green Always

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

The Application Engineer works in conjunction with the sales team as the key technical advisor and product advocate to assure complete customer satisfaction throughout all stages of the sales process. You will become the go to person for Sloan product application and provide unbiased implementation of company policies and procedures. The individual must be able to establish and maintain strong relationships throughout the sales cycle. Application Engineers are the primary technical resource for the field sales force and are responsible for actively driving and managing projects to completion which may include site assessments, product selection, installation oversight, product training, etc. Application Engineers provide guidance, direction and training, both remote and onsite, to Sloan's regional sales managers, manufacturing rep network, customers, contractors, engineers, wholesalers, etc. Handles overflow calls for Technical Support when not engaged in field work.

What you will do :

• Completes job site assessments on projects, especially those with performance contractors, to better understand the existing plumbing systems, products and performance prior to order submittals. These assessments include analyzing the upstream conditions (i.e. water pressures, water supply pipe sizes, PRV presence, water quality, etc.), fixture and valve manufacturers, age and conditions and downstream conditions (i.e. pipe line conditions). Interprets customers' needs and makes recommendations on plumbing system improvements, product selection and tests solution in one or two fixtures or restrooms before converting entire building. Travels to project sites to perform start-up, integration and training services.
• Performs on-site field investigations and troubleshooting, utilizing expert knowledge, to resolve product issues. Captures and analyzes field data for Engineering / Manufacturing review in order to mitigate product failures, initiate corrective actions and aid in new product development and / or product improvements. Handles overflow calls for Technical Support when not in the field.
• Provides direction and support to the Sloan Service Network during new product launches at customer facilities. Performs product training seminars at customer locations for maintenance personnel, plumbing organizations, manufacturer's reps, contractors and other stakeholders. Training to focus on maintenance, repair, operation and troubleshooting of Sloan products, amidst a variety of commercial operating systems.
• Maintains accurate records of target accounts, opportunities, quotes, projects, contacts and correspondence in Cloud for Customer and Cloud for Service databases.
• Authors reports, repair bulletins or best practices documents related to field findings
• Reviews technical documentation to ensure accurate and complete information is present. Initiates change process and repair bulletins when necessary.
• Documents and delivers best practices for diagnostic and repair procedures via all forms of media (written, verbal, video, etc.)

What we are looking for :

#LI-BH1

Why you’ll love working here :

Inclusive Culture : YOU Belong at Sloan

At Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, age, genetic information, marital status, political affiliation, veteran status, or any other characteristic protected by law.

Growth Opportunities : We invest in our employees’ professional development with ongoing training and career advancement opportunities.

Innovative Projects : Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.

Benefits :