Resident Support Specialist

Resident Support Specialist

Location: Seattle, WA (On-site at Coronado Springs)
Department: Housing
Schedule: Full-Time, 40 hours/week
Compensation: $31.00/hour
Reports to: Housing Program Manager

About Wellspring Family Services

For over 130 years, Wellspring Family Services has been helping families and individuals in King County overcome crisis and achieve lasting stability. As a nonprofit, multi-service agency, we focus on preventing homelessness and supporting families through comprehensive, wraparound services.

Our programs include:

• Housing Services: helping families regain and maintain stable housing.
• The Family Store: offering free clothing and essentials for children ages 0–17.

At Wellspring, we believe every child deserves a safe and stable home — and we work every day to make that vision a reality.

We are committed to equity, inclusion, and accessibility in the workplace. Everyone is welcome here, and we strongly encourage applications from BIPOC individuals, LGBTQIA+ communities, people with disabilities, veterans, immigrants, and people with lived experience of homelessness.

The Role: Resident Support Specialist

As a Resident Support Specialist, you will play a vital role in supporting residents at Coronado Springs affordable housing complex, helping them achieve personal, financial, and housing stability. You will provide on-site, support and advocacy to residents, connecting them with community resources and fostering a safe, inclusive living environment.

If you are passionate about community impact, thrive in relationship-based work, and believe in the power of housing stability — this is the role for you.

What You will Do

• Provide on-site support to residents.
• Build community connections by supporting resident events and activities.
• Conduct needs assessments and creates individualized action plans to help residents overcome barriers to stability.
• Offer crisis intervention for residents at risk of eviction and connect them to rental or utility assistance.
• Educate residents on tenant rights and responsibilities.
• Coordinate referrals for services such as mental health counseling, job training, and financial coaching.
• Collaborate with local partners to bring resources and opportunities to residents.
• Mediate landlord-tenant issues and advocate for supportive housing practices.
• Develop and oversee youth and afterschool programs that support academic, social, and emotional growth.
• Maintain detailed case notes and reports in accordance with agency standards.

What You Bring

• 3+ years of experience in housing services, case management, or community engagement.
• Bilingual proficiency in English and Spanish (spoken and written).
• Understanding of landlord-tenant laws and conflict resolution.
• Experience supporting diverse and vulnerable populations, including those exiting homelessness.
• Excellent communication, organization, and time management skills.
• Proficiency with Microsoft Office and databases (Salesforce experience a plus).
• Valid driver’s license and reliable transportation.
• Strong commitment to equity, inclusion, and trauma-informed care.

Preferred:

• Experience designing or leading youth programs.
• Knowledge of local community resources.

Benefits & Perks

• Medical, dental, vision, Life, and Long-Term Disability insurance
• 30 days paid time off per year + 10 paid holidays
• 403(b) Retirement Plan
• Flexible Spending & Health Savings Accounts
• Employee Assistance Program
• Counseling Session Reimbursement
• DEIA Training & Employee Resource Groups
• Eligible for Public Service Loan Forgiveness (PSLF)

Accessibility & Inclusion

We value diversity and are committed to creating an accessible environment for all applicants. If you need a disability accommodation during the application or interview process, please contact HR@wellspringfs[dot]org.

Ready to Apply?

Submit your application online at:
https://wellspringfs.org/about/careers — click on “Career Center” to apply!