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Senior Manager, Business Intelligence
Senior Manager, Business IntelligenceVirtualVocations • Boulder, Colorado, United States
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Senior Manager, Business Intelligence

Senior Manager, Business Intelligence

VirtualVocations • Boulder, Colorado, United States
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

A company is looking for a Sr. Manager, Business Intelligence and Reporting.

Key Responsibilities

Own reporting and analysis of support contact trends and elevate actionable insights

Partner with leadership to shape Client Ops initiatives using KPIs and trend analysis

Deliver executive-ready analysis and narratives that influence customer experience and operational efficiency

Required Qualifications

BA / BS degree required; advanced degree a plus

8+ years of experience in business intelligence, analytics, or operations strategy

2+ years of people leadership experience managing analysts or BI team members

Strong knowledge of contact center KPIs and customer experience analytics

Advanced proficiency in Excel, SQL, and BI tools such as Looker or Tableau

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Manager Intelligence • Boulder, Colorado, United States

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