Localization Account Manager - Dublin

Localization Account Manager

We are looking for a Localization Account Manager to join the Translated AM Enterprise Team in a fully remote basis.

Key Responsibilities

• Identifying and seeking out new lines of business that align with our values of transparency, automation, and an environment conducive to the global delivery of translations.
• Developing strategic and strong relationships securing trust with business partners with a portfolio of major clients to maximize lifetime value and increased overall profitability.
• Acquiring a thorough understanding of key customer needs and requirements, defining and sharing account goals, objectives, and strategic perspective.
• Partner with the sales team in onboarding new customers to ensure seamless transitions for every step of onboarding.
• Expand the relationships with existing customers by continuously proposing solutions that meet and / or exceed their objectives.
• Maintaining a clear and open line of communication with the customers to ensure their satisfaction, and anticipate any problems that may arise.
• Ensuring profitability and success of accounts, driving to customer retention.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between key customers and internal teams.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

General Requirements

Required Experience

Headquarter

Translated is hosted at Pi Campus, a working environment immersed in nature where 5 luxury villas have been converted into functional offices to foster talent growth. Pi Campus is also a venture firm created by Translated to reinvest part of its profits into promising AI startups.

Diversity Statement

At Translated, we proudly embrace and celebrate each individual's unique qualities to our team, regardless of race, sexual orientation, gender identity, or any other differences. We recognize that these diverse perspectives empower us to overcome challenges, foster innovation, and drive excellence. As an inclusive and equal-opportunity employer, we are committed to cultivating an environment where everyone feels welcome, valued, and supported to achieve their full potential.

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