Roadside Assistance Call Center Representative

A company is looking for a Call Center Representative - Roadside Assistance.

Key Responsibilities

Field incoming calls from members requiring emergency roadside assistance

Document details of the member's distress and ensure their immediate safety

Relay critical information to internal and external teams for efficient dispatching

Required Qualifications, Training, and Education

Prior customer service experience; call center experience preferred

Bilingual skills, especially in Spanish, are a plus

High School diploma, GED, or equivalent

Advanced computer and multi-tasking skills

Comprehensive understanding of maps, GPS systems, and traffic safety rules