ServiceNow Implementation Engineer

Position Description :

Join our dynamic ServiceNow practice as an Implementation Engineer and become part of a team that's transforming how organizations leverage the power of digital workflows. This role offers a unique opportunity to work across multiple ServiceNow modules, providing variety and continuous learning that will accelerate your career growth in the platform ecosystem.

Why Choose This Role :

• Diverse Project Exposure - Work with multiple ServiceNow modules (ITSM, ITOM, HRSD, and more), gaining breadth of experience that makes you a versatile platform expert
• Career Development Focus - Clear certification pathway with company-sponsored training to advance your ServiceNow expertise
• Collaborative Environment - Join a supportive team that values knowledge sharing, mentorship, and collective problem-solving
• Technical Innovation - Implement cutting-edge workflow automation and integration solutions for enterprise clients
• Work-Life Balance - Flexible hybrid work arrangements with remote options may be available based on project requirements
• Growth Trajectory - Clear path to senior technical roles or specialized architect positions as you develop platform expertise
• Competitive Benefits Package - Including comprehensive health coverage, professional development budget, and performance bonuses
• Project Variety - Engage with clients across different industries, solving unique business challenges through ServiceNow implementations

Your future duties and responsibilities :

Responsible for implementing and configuring ServiceNow modules to meet client needs, including workflow design, UI customization, and dashboard optimization. Develops and maintains integrations with third-party systems using REST / SOAP APIs and Integration Hub. Collaborates with stakeholders to translate business requirements into scalable technical solutions aligned with platform best practices. Oversees platform administration tasks such as upgrades, deployments, and performance tuning. Engages directly with clients for requirements gathering, solution recommendations, and knowledge transfer. Ensures quality through testing and compliance, while contributing to continuous improvement and staying current with platform updates. This role will be hybrid onsite 2-3 times a week in the Pittsburg PA or Cleveland OH office.

Required qualifications to be successful in this role :

2-5 years of hands-on ServiceNow platform experience

Proven success implementing ServiceNow modules, with deep knowledge in at least one core area (e.g., ITSM, ITOM, HRSD, CSM).

Strong grasp of platform architecture, data model, and scripting (JavaScript / GlideScript).

Skilled in workflow automation, Flow Designer, and Integration Hub.

Familiar with web technologies (HTML, CSS, REST / SOAP, JSON, XML) and ITIL principles.

Strong analytical and problem-solving skills.

Effective communicator with client-facing experience.

Self-motivated, adaptable, and eager to expand technical breadth.

Committed to quality, collaboration, and continuous learning.

Desired qualifications :

ServiceNow Certified System Administrator (CSA)

ServiceNow Certified Implementation Specialist in relevant modules

ITIL Foundation or higher certification

Exposure to Performance Analytics, Security Operations, GRC, or ATF.

Familiarity with Agile / Scrum and cloud platforms (AWS, Azure, GCP).

Experience mentoring others and working across industries.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,.00 - $,.00.

CGI’s benefits are offered to eligible professionals on their first day of employment to include :

Competitive compensation

Comprehensive insurance options

Matching contributions through the (k) plan and the share purchase plan

Paid time off for vacation, holidays, and sick time

Paid parental leave

Learning opportunities and tuition assistance

Wellness and Well-being programs

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Skills :

ServiceNow