Manager, Operations & Change Management

Job Description

Job Description

Company Description

Achieve is a leading digital personal finance company. We help everyday people move from struggling to thriving by providing innovative, personalized financial solutions. By leveraging proprietary data and analytics, our solutions are tailored for each step of our member's financial journey to include personal loans, home equity loans, debt consolidation, financial tools and education. Every day, we get to help our members move their finances forward with care, compassion, and empathetic touch. We put people first and treat them like humans, not account numbers.

Job Description

We are seeking a dynamic, strategic, and change-oriented leader to serve as our Manager, Operations & Change Management. This is a critical, high-visibility role responsible not just for AI oversight, but for driving the organizational change required to embed AI into day-to-day business processes successfully and sustainably.

You will lead a specialized team of 3–4 Subject Matter Experts who serve as the essential “human-in-the-loop” across all enterprise AI systems. Your team validates, analyzes, and reports on AI performance—particularly within AI-assisted client communications—and transforms these insights into actionable guidance for the business.

But above all, this role is about change enablement . You will champion the rollout, adoption, and continuous refinement of AI tools, ensuring the organization is equipped, aligned, and supported through every stage of transformation, while upholding our rigorous compliance and ethical standards.

What you'll do :

AI Integration, Change Enablement & Operational Strategy

• Act as the primary “integration and change owner” for AI tools, partnering with Operations, Compliance, Technology, Data Science, and Training teams to ensure new AI capabilities are effectively introduced, communicated, and embedded into workflows.
• Lead the change management strategy for AI adoption including stakeholder alignment, communication plans, readiness assessments, training design, and post-launch reinforcement.
• Build and manage structured feedback loops that convert your team’s insights (e.g., error rates, hallucination trends, workflow issues) into recommendations that inform both operational adjustments and Product / Engineering model improvements.
• Assess existing workflows (e.g., call analysis, automated responses) to identify performance gaps, friction points, or change impacts, ensuring process redesign efforts support both user adoption and business value.
• Partner with operational leaders to advocate for AI best practices, increase end-user confidence, and support effective and compliant tool usage through clear documentation, playbooks, and tailored training.

AI Performance Management & Continuous Improvement

Team Leadership & Development

Qualifications

What you'll bring :

Preferred :

Note : We will be unable to facilitate H1-B Visa transfer or sponsorship, along with STEM-OPT Visa

Additional Information

Achieve well-being with :

Join Achieve, change the future.

At Achieve, we’re changing millions of lives.

From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth, you’ll get to be a part of their journey to a better financial future. We’re proud to have over 2,500 employees in mainly hybrid jobs with some remote opportunities available for certain roles across the United States with hubs in Arizona, California, and Texas. A career at Achieve is more than a job—it’s a place where you can make a true impact, have a sense of belonging, establish a fulfilling career, and put your well-being first.

Attention Agencies & Search Firms :   We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieve’s Talent Acquisition leader.