Housing Support Coordinator

Job Description

Job Description

Are you passionate about creating opportunities for people to thrive?

Catholic Charities is the place for you!

HOUSING SUPPORT COORDINATOR

Dorothy Day Residence

The mission of Catholic Charities Twin Cities is to serve those most in need and to advocate for justice in the community.

Our programs for children, families, and adults serve more than 25,000 people every year. As the need for our services grows, Catholic Charities is working to adapt and respond with strategies that prevent poverty, meet basic needs in times of crisis, and create pathways to greater stability.

WHY YOU'LL LOVE WORKING HERE :

Join a mission-driven organization that pairs compassion with accountability and hope with action. At Catholic Charities, you’ll be part of a supportive team dedicated to creating opportunity and advocating for justice. We invest in our employees through training, mentorship, and opportunities for professional growth.

WAGE RANGE : $20.50 - $23.00 / hour

• Shift Differential :

Additional $0.50 / hour 6 p.m. – 11 p.m. (Monday–Friday)

JOB SUMMARY : Catholic Charities is seeking a dedicated, trauma-informed, and compassionate Housing Support Coordinator to join the team at our Dorothy Day Residence.

The Housing Support Coordinator provides leadership, support, and stability to residents during overnight hours, ensuring a safe, clean, and welcoming environment. This position acts as a liaison between residents, outside agencies, and internal teams - offering resources, resolution, and de-escalation support of emerging problems or situations. The role also contributes to staff training, enforcement of program policies, and the overall success of housing operations.

ESSENTIAL FUNCTIONS :

Resident Support & Safety

Provide a clean, safe, supportive, and trauma-informed environment for residents, visitors, volunteers, and coworkers.

Utilize trauma-informed care and de-escalation techniques to defuse crisis situations and support residents respectfully and effectively.

Conduct regular rounds to ensure safety in common areas, exits, and fire doors.

Monitor activities and promptly address concerns or policy violations.

Administer medications per established procedures and guidelines when applicable.

Leadership & Collaboration

Provide leadership, training, and mentorship to Housing Support Representatives.

Partner with Program and Property Management teams to ensure consistent enforcement of program rules and policies.

Assist with shift coverage gaps and provide support across sites within the housing division as needed.

Model and coach trauma-informed communication, de-escalation, and problem-solving skills for staff.

Resident & Community Engagement

Serve as a resource for residents by providing information, referrals, and guidance on available services.

Maintain positive relationships with community partners, agencies, and vendors.

Promote collaboration with external programs to strengthen resident support networks.

Operations & Administration

Manage front desk operations, including phones, visitor access, and resident inquiries.

Document observations, incident reports, and maintenance needs accurately and promptly.

Ensure timely completion of required reports and data entry in accordance with agency procedures.

Respond to resident concerns in a timely, respectful, and solution-focused manner.

Other duties as assigned.

QUALIFICATIONS :

High school diploma or equivalent required.

Minimum of one year of experience working directly with low-income or vulnerable populations, including individuals experiencing homelessness, unstable housing, and / or mental illness.

Strong trauma-informed care, conflict resolution, and de-escalation skills.

Ability to communicate clearly and compassionately with people from diverse backgrounds.

Proficiency in basic computer use and data entry.

Commitment to Catholic Charities’ mission and values.

WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS :

Ability to stay awake on a night shift

Ability to lift up to 25 pounds occasionally.

Driving required on occasion.

Extended periods of walking, standing, or sitting as needed.

JOB CLASSIFICATION : Regular; Full-Time; Hourly; Non-Exempt

CPR Certification : Required (Catholic Charities will provide opportunity for certification.)

Catholic Charities is an equal opportunity employer.

Job Description Updated : 10 / 6 / 2025

Please note this job description is not designed to cover or contain a comprehensive listing of all functions that are required of the employee for this job.