NDIS / Healthcare Administrator

NDIS / Healthcare Administrator

This is a remote position. PHILIPPINE-BASED FILIPINO APPLICANTS

The NDIS / Healthcare Administrator plays a critical role in maintaining the integrity, accessibility, and accuracy of the organisation's client and staff data. This position is responsible for managing and administering our key operational software systems, including the client management system, Visual Care, and the medication management system, Medisphere.

The role involves ensuring accurate reporting, compliance tracking, data governance, and proactive coordination with internal teams to support high-quality care delivery for NDIS participants. A strong focus on attention to detail, data administration, and daily system monitoring is essential.

Key Responsibilities

• Administer user access, permissions, and profiles for staff within Visual Care and Medisphere systems.
• Review and verify shift notes daily, ensuring accuracy and correct categorisation for reporting purposes.
• Identify and escalate irregular or concerning shift notes to Coordinators promptly.
• Monitor staff compliance in relation to shift note submissions and follow up on overdue entries.
• Assist in the preparation and maintenance of client contracts and Schedule of Supports documents using provided templates.
• Generate and maintain operational reports and dashboards from the database for internal stakeholders.
• Support Coordinators and the CEO with administrative tasks related to client and workforce data.
• Track staff credentialing, training compliance, and documentation accuracy within the database.
• Maintain data quality standards by conducting regular audits and updates to records.
• Provide systems troubleshooting and support to staff as required.
• Contribute to continuous improvement of data management processes and system utilisation.

Requirements

Key Competencies

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time rolenot a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

This role requires :

Payroll is processed bi-monthly.

We're looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you're seeking stability and a team that appreciates reliability, we'd love to hear from you.

Benefits