Title: Remote Customer Service Representative
Status: Remote, W-9 (Independent Contractor)
Become a Customer Service Representative, work from home, and set your own schedule while helping others!
If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.
As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.
This remote, flexible opportunity pays independent contractors $13 per hour.
Essential Functions
Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
Making outbound calls to patients and caregivers
Actively assisting with enrollment, program applications, and set up in applicable systems
Retrieving information to assist caregivers with any payroll-related inquiries
Utilizing de-escalation techniques when supporting upset or frustrated callers
Offering guidance and directions to both caregivers and patients to effectively resolve any issues they’re facing
Documenting information and outcomes as necessary
About You
To support this client, you should have at least one year of customer service experience. You will also need strong computer skills and the ability to offer troubleshooting advice when appropriate. In addition, you will need:
The ability to offer empathy, patience, and a friendly demeanor at all times
The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers
Great active listening skills
Excellent written and verbal communication skills
Strong attention to detail
The ability to multitask and adapt to change in a fast-paced environment
A quality-focused mindset and a desire to achieve first call resolution whenever possible
The ability to accurately and confidently work with numbers and discuss money
Your Home Office Environment
To be a Customer Service Representative, you will need:
A computer meeting these criteria:
Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time)
Memory: 8GB of RAM
CPUs (Speed * Processors): 6
Hard Drive: At least 500MB of free space
Sound: sound card (standard on most computers)
Up-to-date antivirus software
Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please)
Dual monitors
A USB noise-cancelling headset
A webcam for your certification experience
Where NexRep Contracts
NexRep contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US.
Flexible Hours of Operation
As a Customer Service Representative, you’ll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don’t, within the client’s hours of operation.
Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service between 30-35 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you’d prefer to service fewer than 30 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you’re free to pursue a different opportunity within the NexRep Marketplace.
Pay and Perks
This flexible opportunity pays independent contractors
Remote Customer Service Representative • Mobile, Alabama
Description * Do you thrive on making a positive, lasting impact on people? * Are you bilingual in English and Spanish? * Do you have customer service experience? * Are you looking for an opportuni...[internal_linking.show_more]
Call Center Sales Representative.This is a remote position based in.Our staff has been called "caring" in our reviews, which underscores how essential our employees are to our success.Many people c...[internal_linking.show_more]
Are you looking for an opportunity to learn a.Do you want multiple opportunities to.Do you want to work in an open,.You’re the first face customers see and the most important memory, because you’ll...[internal_linking.show_more]
Remote Travel Help Desk Representative.In this fully remote role, you will help answer travel-related questions, support booking adjustments, and guide clients through a smooth travel experience fr...[internal_linking.show_more]
New Freedom Financial is a family-driven, vision-first agency backed by a major national carrier.We combine modern tech, AI-assisted systems, and human connection to change how families protect the...[internal_linking.show_more]
Join ChristianSky Agency as a Customer Success Representative!.Empower Your Career, Unlock Your Potential, and Work from Anywhere!.At ChristianSky Agency, we’re on an exciting journey of growth, an...[internal_linking.show_more]
About the job Customer Service Rep - Work From HomeWe are the only 100% union-label supplemental benefits provider in the world , proudly serving over 40,000 unions and associations internationally...[internal_linking.show_more]
This position is an exciting, 100% fully remote Life Insurance Agent role for individuals seeking a flexible and rewarding career that can be done from the comfort of their own home.We are looking ...[internal_linking.show_more]
Crafting Brighter Futures for Families.Positioned at the forefront of specialized financial services, our company helps families safeguard their assets and promise a profound purpose: ensuring a br...[internal_linking.show_more]
Company Overview SiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada.As a leading supplier of wholesale goods for green industry...[internal_linking.show_more]
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...[internal_linking.show_more]
If you’re looking for an exciting opportunity where you can change people’s lives and achieve financial success as an independent insurance agent, you’ve come to the right place.Becoming an indepen...[internal_linking.show_more]
SUMMARY OF POSITION: The Customer Service Representative receives and processes calls from customers, serves as the end-to-end point of contact for customers, and resolves customer issues.Collabora...[internal_linking.show_more]
We are seeking a Remote Travel Customer Representative to support travelers before, during, and after their trips.In this 100% work-from-home role, you will assist clients with travel-related quest...[internal_linking.show_more]
Are you bilingual and looking for an opportunity to grow your career at your own pace?.We are looking for goal-oriented individuals with leadership potential to join a.Bilingual (Spanish and Englis...[internal_linking.show_more]
If you have a passion for helping others and enjoy interacting with the general public, FYZICAL, the leading physical therapy company in the country, has a Customer Service Representative opening i...[internal_linking.show_more]
We are seeking a Remote Client Support Representative – Travel to assist clients throughout their travel journey.In this fully remote role, you will serve as a key point of contact for travelers, p...[internal_linking.show_more]
Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to provide uncompromised service support and administration to internal and extern...[internal_linking.show_more]
