Client Assurance Resolution Leader

A company is looking for a Client Assurance Resolution Leader.

Key Responsibilities

Lead critical client escalations from initiation through closure, ensuring effective resolution

Drive root cause analysis and corrective actions for major client incidents while embedding quality management practices

Act as a trusted client advocate, ensuring transparent communication and accountability throughout the resolution process

Required Qualifications

Bachelor's degree in Engineering, Information Technology, Business, or related field (Master's preferred)

8+ years of experience in Client Experience, Technical Support, Quality Management, or Service Operations leadership roles

Proven success managing complex client escalations and driving process improvement initiatives

Expertise in RCA, CAPA, ITIL, and continual improvement methodologies

Strong understanding of technology and service delivery ecosystems