Department Assistant - Women's Health Center

Department Assistant

The Comprehensive Women's Health Center of Trinity Health OF New England Medical Group is looking for a Department Assistant who has excellent interpersonal skills and embraces our team atmosphere. The Department Assistant would provide a wide range of administrative duties to ensure efficient daily operations within the Comprehensive Women's Health Center. Responsible for performing all front-end administrative duties, including patient pre-registration, screening, check-in, and insurance verification. Manages work queues related to pre-registration, estimates and confirmations, processes co-pays and referrals to Financial Counseling, and ensures accurate documentation. Additional duties include appointment scheduling and general clerical supportall while maintaining a high level of professionalism and customer service.

What You Will Do :

• Greets and communicates with patients via phone or in person in a courteous professional manner identifying themselves and their department.
• Accurately registers patients ensuring that the information required is obtained confirming identity, address, phone numbers, PCP, insurance, co-pay and other pertinent information in order to complete patient registration.
• Verifies active primary and secondary third-party payer insurance coverage eligibility with the payers via prescribed format.
• Collects co-payment at time of visit and proactively collects outstanding balances in order to improve point of service collection rate.
• Reconciles cash draw and balances monies at the end of day.
• Distributes department correspondence (mail, fax) to appropriate sections.
• Demonstrates flexibility by cross covering other positions within the various departments or sites when assigned.
• Schedules patient appointments based on department protocols in order to maximize provider productivity.
• Ensures immediate resolution of problems, concerns and complaints of patients, families, or visitors.
• Demonstrates flexibility in work hours and locations based on the needs of the department and / or organization.

Position Hours : 40 hours, Day Shifts

Location : Glastonbury

Minimum Requirements :

Top Reasons to Work at Trinity Health of New England :

Ministry / Facility Information :

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment :

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.