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Hilton Arlington Tx - Group Reservations Coordinator
Hilton Arlington Tx - Group Reservations CoordinatorAimbridge Hospitality • Arlington, Texas, United States, 76001
Hilton Arlington Tx - Group Reservations Coordinator

Hilton Arlington Tx - Group Reservations Coordinator

Aimbridge Hospitality • Arlington, Texas, United States, 76001
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  • [job_card.full_time]
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Hilton Arlington Tx - Group Reservations Coordinator

The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.

QUALIFICATIONS :

  • High School graduate or G.E.D. equivalent.
  • Six months reservations experience in the hospitality industry
  • Knowledge of Outlook, MS Word, and Excel required.
  • Experience with Group Sales computer systems including Delphi and SMS
  • Occasional evening and weekend work to meet deadlines.
  • Capable of using multiple systems at the same time
  • Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
  • Flexibility and adaptability to a dynamic, evolving environment

JOB RESPONSIBILITIES :

  • Keep updated files on all upcoming groups upon receipt of turnover.
  • Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
  • Detail each Group profile and / or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
  • Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
  • Process travel agent commissions.
  • Act as liaison between group and central reservations.
  • Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
  • Manually assign specific accommodations based upon feature and / or location requests.
  • Provide reservation and pick up reports upon request.
  • Cross reference Group resumes with system information and ensure accuracy.
  • Attend all Pre-Planning and / or Pre-Conference Meetings with clients and Conference
  • Services Coordinator (Via phone if not available to attend in person).
  • Review no shows from previous night and make corrections as needed.
  • Assist accounting in verifying and correcting group guests folios.
  • Ensure all group functions and audits are completed in an accurate and timely fashion.
  • Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
  • Manager, and Conference Services Coordinator, and group meeting planner.
  • Performs other duties as assigned by hotel / department leadership.

    • After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

  • Now offering Daily Pay ! Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

    • PROPERTY INFORMATION :

    Featuring free WiFi and an outdoor swimming pool, Hilton Arlington offers accommodations in Arlington, 0.7 mi from Six Flags Over Texas. AT&T Stadium is 1.9 mi from the property. All rooms include a fridge, coffee maker and a flat-screen TV with cable channels. Certain units have a seating area with a sofa. The rooms feature a private bathroom fitted with free toiletries and a hairdryer. A buffet breakfast is served every morning. The on-site restaurant, R Bar & Grill, offers various drinks and dishes of Texas region cuisine. Room services is available upon request.

    Application deadline for Colorado positions :

    PIebf535f47bc8-30511-39204782

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    Group Reservation Coordinator • Arlington, Texas, United States, 76001

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