Senior Account ManagerSymbiotic Services • New York, NY, us
Senior Account Manager
Symbiotic Services • New York, NY, us
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[job_card.job_description]5+ years in B2B SaaS account management, enterprise sales, or customer success. Proven track record of driving upsells and renewals in complex, multi-stakeholder accounts. Strong communication, storytelling, and presentation skills. Strategic thinker with strong organizational and multitasking skills. Comfortable working in a dynamic, growth-focused environment. Familiarity with PropTech, multifamily housing, or real estate SaaS. Experience with large third-party operators or ownership groups. Knowledge of CRM / project tools like Hubspot, Monday.com, or Asana. Base salary : $110,000–$140,000 + commission + equity opportunities. Unlimited PTO and 14 paid holidays. 401(k) with company match. Medical, dental, and vision insurance (generous company contribution). Paid parental leave and life / disability insurance. Weekly lunch budget, wellness memberships, CitiBike access, and more.
Job Description
This is a remote position.
Position : Senior Account Manager
Location : New York, NY (Hybrid – 3 days / week onsite)
Company : Symbiotic Services (on behalf of a growing SaaS technology company)
About the Role
Symbiotic Services is seeking a strategic and results-oriented Senior Account Manager for a fast-growing technology client transforming the resident experience in the multifamily housing sector. In this role, you’ll manage a portfolio of enterprise clients, drive retention and expansion efforts, and serve as a trusted advisor to stakeholders across all levels.
This is a high-impact, relationship-driven role that blends client success with commercial growth strategy. You’ll collaborate closely with Customer Success, Product, and Implementation teams to deliver long-term value.
Key Responsibilities
- Manage a portfolio of enterprise accounts with accountability for net revenue retention and expansion.
- Build and deepen multithreaded relationships across operational and executive stakeholders.
- Use consultative selling to identify new opportunities, promote features, and align solutions with client goals.
- Develop Account Development Plans tracking usage, satisfaction, and growth strategies.
- Partner with internal teams to ensure seamless execution, adoption, and customer success.
- Lead executive business reviews and strategic sessions to showcase outcomes and value.
- Oversee renewals, contract terms, and billing alignment to drive customer lifetime value.
Qualifications
Preferred Experience
Compensation & Perks
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