AI Agent Experience ManagerVirtualVocations • Sterling Heights, Michigan, United States
AI Agent Experience Manager
VirtualVocations • Sterling Heights, Michigan, United States
[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for an AI Agent Support Experience Manager.
Key Responsibilities
Lead a team to deliver an exceptional AI agent experience
Strategize the evolution of agent capabilities and workflows
Leverage performance data to improve bot resolutions and customer experience across channels
Required Qualifications
Degree in Data Analytics, Communications, Marketing, Business, or a related field
5-8 years of relevant work experience in operations or consulting, including 3+ years in leadership
Experience in developing and optimizing chatbot / voice AI playbooks
Proficiency in CRM software and data analytics tools
Demonstrated ability to manage customer experiences across multiple AI systems
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