Manager, Information Technology

City / State

Virginia Beach, VA

Work Shift

First (Days)

Overview :

The Manager, MyChart & Patient Experience provides strategic and operational leadership for the delivery, optimization, and ongoing support of Sentara's Epic MyChart and Patient Experience applications. This role oversees day-to-day operations, manages a high-performing analyst team, ensures operational readiness, and drives successful testing and release cycles. The manager partners closely with clinical, operational, and IT stakeholders to ensure digital capabilities enhance patient access, communication, and workflow efficiency across the organization.

The ideal candidate brings deep Epic expertise, strong team leadership experience, and a commitment to advancing safe, reliable, and patient-centered digital experiences.

Key Responsibilities

• Lead daily operations for Epic MyChart and Patient Experience modules, including MyChart Bedside, Welcome, On My Way, Care Companion, and Hello World
• Oversee issue resolution, workflow optimization, testing cycles, and release management
• Manage and develop a team of analysts through coaching, mentorship, and performance feedback
• Support intake, prioritization, resource allocation, and backlog management
• Partner with clinical, operational, and IT stakeholders to ensure safe, effective, and value-driven deployments
• Communicate project status, risks, and requirements to leadership and stakeholders in a clear, structured manner
• Contribute to budgeting, forecasting, and resource planning for digital patient experience platforms
• Drive continuous improvement efforts to enhance usability, efficiency, and patient adoption of MyChart capabilities

Qualifications

Education

Certification

Preferred Epic Certifications

Experience

Skills & Competencies

Preferred Skills

keywords : MyChart, Epic MyChart, Epic Patient Experience, Welcome, On My Way, Care Companion, MyChart Bedside, Hello World, Epic Analyst Manager, Epic Application Manager, Digital Patient Experience, Healthcare IT, Clinical Workflows, Epic Optimization, EHR, Release Management.

Benefits : Caring For Your Family and Your Career

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states :

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.