Patient Collections Representative

Description:

At AO Multispecialty Clinic, we are dedicated to providing exceptional care to our patients while fostering a supportive and collaborative work environment for our staff. We are currently seeking a motivated and detail-oriented Patient Collections Specialist to join our team. If you have a passion for helping people and a strong background in collections, we want to hear from you!

-Play a crucial role in ensuring that our patients receive the care they need while helping the clinic maintain financial health.

-Manage patient accounts and follow up on outstanding balances with compassion and professionalism.

-Communicate effectively with patients to explain billing processes and assist with payment arrangements.

-Review and resolve discrepancies in billing and collections.

-Collaborate with clinical staff to ensure accurate and timely billing for services rendered.

-Maintain accurate records of interactions and payments in our billing system.

-Stay up-to-date with healthcare regulations and compliance related to patient collections.

Requirements:

-Experience: Previous experience in patient collections or a related field is required.

-Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive situations with empathy.

-Detail-Oriented: Strong attention to detail and organizational skills to manage multiple accounts effectively.

-Problem-Solving Skills: Ability to analyze issues and develop solutions to enhance the collections process.

-Team Player: Collaborative mindset with a commitment to providing exceptional service to our patients and team.