Associate Account Manager

Job Description

Job Description

Position Summary :

The PECO Associate Account Manager establishes relationships with customers to develop pallet pooling solutions and ensures that all necessary physical and administrative controls are in place. The Associate Account Manager works with all levels of the customer’s organization, including education of warehouse personnel on proper use of PECO systems, timely and accurate reporting of pallet movement, and effective asset management behaviors. The Associate Account Manager is to build and strengthen all relationships within the respective region and is accountable for maintaining asset control.

Key Responsibilities :

• Be the primary point of contact and build long-term relationships with customers
• Assist customers through email, phone, online presentations, screen-share and in person meetings
• Develop a trusted advisor relationship with key accounts
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Manage, support and carry out activities to improve PECO asset management
• Work with peers and customers to ensure adherence to PECO operating guidelines to avoid mishandling (reuse / misuse) of pallets
• Support tracking and communicating progress of monthly / quarterly initiatives and metrics to internal and external stakeholders
• Update job knowledge by participating in development, training and mentorship opportunities
• Responsible for keeping current customers satisfied and delivering exceptional service on a day-to-day basis
• Monitor and develop knowledge of network flows within assigned accounts to identify gaps and areas of improvement
• Support Sales team to onboard and integrate new clients and developing existing client relationships
• Support the customer and internal teams in collaboration across departments to escalate and resolve operational challenges and breaches in commercial terms
• Use MS Office programs (including Outlook, Excel, Access, and other business applications) to perform daily job functions and investigate customer concerns.
• Develop working knowledge of PECO’s internal systems, including RED<>

LINK®.

Perform other duties as needed.

Qualifications :

Education : Bachelor’s degree in business or related field, or equivalent job experience.

Desired 2 years supply chain experience, entry level position

Computer knowledge including MS office (Outlook, Excel, Word, Power Point.)

Travel :

Up to 75%