Customer Service Representative

Do you have Call Center experience?

Are you fluent in English and Spanish?

Do you have Customer Service experience?

Please take advantage of this wonderful opportunity in our El Monte office.

Job Summary
We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with schools to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. Fast paced environment. Must be able to work and be productive under minimal supervision.

To thrive in this role, the candidate should be a friendly, tech-competent team player with a proven ability to build strong relationships within the community. A passion for helping others is essential.

Bilingual a must: Must be fluent in English and Spanish.

Benefits/Perks

• Competitive Compensation
• Career Growth Opportunities

Responsibilities

• Receive inbound calls and place outbound calls to schools to promote our educational program
• Identify the reason for the customers call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Provide program overview to school's personnel via Zoom
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• Bilingual is Preferred: Fluent in Spanish and English
• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively