Field Service Technician

Overview

We are Altice USA; a family of businesses that includes Optimum, Suddenlink, Optimum Mobile, Optimum Business, A4 advertising, Cheddar, and News12. Our common goal is connecting our customers to friends and family, shows they love, advertising that resonates and news that matters. We're building a workforce that thrives on collaboration, inclusion, and innovation. We hope connecting you to a potential role is just the beginning.

Responsibilities

As a Field Service Technician, you're our tech savvy brand ambassador. You'll be responsible for providing the highest level of service to our clients through installations, changes, repairs, and disconnections of cable services, including video, data, and telephone. As the face of AUSA in our customers' home, you'll troubleshoot any issues and educate them on new and existing products and services to benefit their experience.

Why Join our Team?

As a Field Service Technician at Altice USA, we will provide you with resources and training necessary to learn skills that can grow into a rewarding career . In addition, we provide competitive perks and benefits, such as : career progression opportunities, paid vacation and sick time, an employee product discount (if residing in the footprint), health insurance on day 1, tuition reimbursement, and 401(k) with company matching funds!

Responsibilities

• Provides high quality internal and external customer service; role modeling AUSA's values
• Installs, tests, and troubleshoots AUSA products and services, including video, data, and telephone
• Utilizes network tools and troubleshooting knowledge to resolve network problems
• Resolves issues at installation and on scheduled service calls
• Educates customers regarding use of installed products; explains waivers, agreements, customer release forms, charges, and billing procedures
• Determines customer's current service levels; inquiries about customer preferences and needs; recommends service upgrades or additional products
• Resolves or escalates customer complaints, as appropriate
• Uses automated routing system or plans daily route; requisitions equipment and supplies; stocks Company vehicle
• Meets scheduled appointment windows
• Completes work orders and other documentation on paper and / or by mobile device
• Represents Company to collect payments and equipment; secures appropriate customer signatures
• Maintains network integrity through preventive maintenance and home certifications.
• Adheres to established maintenance windows for all outages
• Uses small hand tools, power tools, meters, and other equipment
• Maintains and secures Company truck and equipment
• Works on regularly scheduled days, as well as possible unscheduled time if the need exists
• When applicable, rearranging, and reconnecting fiber optic service drops at pole, underground or building terminals
• Performs other duties as assigned

Qualifications

EEO Statement

Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Requirements of this position include demonstration of either full vaccination status against COVID-19 or company-provided weekly COVID-19 testing.