IT Support Specialist

Job Description

Job Description

Salary : $20 - $30 / Hr DOE

Position Overview

Reports To : IT Director

Midwest D-Vision Solutions / Midwest Commercial Interiors is seeking an IT Support Specialist (early-career to mid-level) to provide high-quality end user support and assist with broader IT initiatives that promote efficiency, security, and long-term growth.

This role is ideal for someone who genuinely enjoys helping others, communicates clearly, and is committed to learning and growing within their IT career. While prior experience is valuable, we place greater emphasis on personality, professionalism, and a strong service mindset. The right candidate will be dependable, curious, and eager to develop their skills with guidance and hands-on experience.

The IT Support Specialist will serve as a friendly and trusted point of contact for employees while also gaining exposure to larger IT projects and modern technologies.

Key Responsibilities

• Provide day-to-day technical support for end users, including troubleshooting hardware, software, and basic network issues
• Respond to helpdesk tickets, phone calls, and walk-up requests in a professional and timely manner
• Support Microsoft Windows environments, Microsoft 365, printers, mobile devices, and common business applications
• Assist with onboarding and offboarding of employees, including device setup, account provisioning, and access management
• Document issues, resolutions, and procedures to help improve internal IT processes
• Escalate complex issues appropriately while maintaining clear communication with users
• Assist with IT projects such as system upgrades, deployments, automation initiatives, and process improvements
• Work closely with the IT Director and other stakeholders to identify opportunities for efficiency and improvement

Required Skills and Qualifications

Preferred Qualifications

What We Offer

Why Join Midwest D-Vision Solutions / Midwest Commercial Interiors

We value people who take pride in their work, treat others with respect, and are motivated to continuously improve. This role offers a clear path for growth, mentorship, and the chance to make a meaningful impact across the organization.

How to Apply

Interested candidates should submit a resume and brief cover letter outlining their experience and interest in the role.

Thank you for your interest in joining Midwest D-Vision Solutions / Midwest Commercial Interiors.