District Manager

Multi-Unit Manager

A Multi-Unit Manager (MUM) is generally responsible for leading the overall operations for 5-8 Dunkin Donuts and / or Dunkin Donuts / Baskin Robbins combo restaurants, including recruiting, hiring, onboarding, training, management development, managing budgets and ensuring Managers and Crew are delivering great guest service and executing applicable Brand standards and procedures in the restaurants.

Responsibilities Include

• Team Environment
• Responsible for general Human Resource functions such as recruiting, hiring, conducting performance reviews, developing performance improvement plans, and professional development
• Ensure appropriate training tools are utilized
• Operational Excellence
• Create and maintain a people first culture in the restaurant
• Monitor, follow up and report training progress
• Ensure a safe, secure, and healthy work environment for safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Prepare, complete and follow up on action plans for remodels and new restaurant openings
• Lead team meetings to communicate relevant operations information, e.g. seasonal products
• Profitability
• Identify and support systems to control costs and maintain budgets
• Provide coaching and feedback to Restaurant and Assistant Restaurant Managers regarding Brand standards, sales, marketing, and labor and food costs
• Support sales goals by developing action plans for seasonal forecasting
• Ensure tools and systems are in place to roll out new products, systems and processes

Company Introduction

Founded in 1950, Dunkin is Americas favorite all-day, everyday stop for coffee and baked goods. Dunkin is a market leader in the hot regular / decaf / flavored coffee, iced regular / decaf / flavored coffee, donut, bagel and muffin categories. Dunkin has earned a No. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide. Based in Canton, Mass., Dunkin is part of the Dunkin Brands Group, Inc. family of companies.