Software Support Analyst

Description

Teledyne Monitor Labs (TML) has more than 40 year’s global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.

Software Support Analyst

As a Software Support Analyst, you will be responsible for remote support of multiple customer facilities regarding environmental recordkeeping and reporting tasks. This is accomplished by understanding basic Windows administration, data analysis, and very basic programming skills. The analyst will be quality assuring single server Windows computer systems for operations, email, local web hosting, SQL Server databases, MS Office and Adobe products, as well as proprietary air pollution monitoring and reporting applications. The ideal candidate will be detail orientated and a motivated self-starter, have excellent people skills, math skills, and communication skills, be computer and database savvy, may have general air quality or basic chemistry knowledge, works well in a team environment, and is always focused on customer satisfaction. This position represents an excellent opportunity for an individual to work in a team environment with dedicated professionals focused on customer satisfaction with growth potential.

Essential Duties / Responsibilities

• Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
• Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices. A high level of accuracy and attention to detail is mandatory for success.
• Ensures effective and persevering completion of customer call tickets.
• Follows all quality management procedures for prioritization and recordkeeping.
• Updates call center call case database which tracks call case issues and progress.
• Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
• Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.

Qualifications

Salary Range :

$43,900.00-$58,500.000

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, education / training, work experience, key skills, and type of position.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws. ​