Senior Manager, Chief of Staff (Encore)

Senior Manager Chief of Staff (Encore)

As a Senior Manager Chief of Staff youll join the Chief of Staff team within Encore focused on delivering flawlessly executed processes that improve business efficiency and drive results. You will be a thought leader to and collaborate with smart and passionate leaders to influence results that have a direct impact on the companys bottom line.

This work is high-visibility and high-impact. Reporting directly into a Sr. Director Chief of Staff you will work to drive efficiencies collaboration innovation and outsized value across the organization. We are looking for a passionate and seasoned team member who loves diving into ambiguous and challenging problems. You will need to be highly organized and emotionally intelligent to work with our leadership team to drive strategic planning efforts keep a pulse on team health morale and engagement and ensure key business priorities are successfully executed. The ideal candidate can connect the dots between good process and great results effectively influence others to achieve organizational goals and facilitate a vocal leadership team toward purposeful outcomes. Candidates should be self-motivated with strong organizational skills attention to detail executive presence and a passion for solving complex problems.

Responsibilities :

Create and manage effective and scalable leadership and organization routines

Drive the development and execution of the organizations annual operating plan ensuring strategic alignment with long-term company goals and accountability for quarterly OKR achievement

Ensure readiness of cross-functional materials to be used in larger leadership forums

Assist our leaders with integrating new team members

Develop relationships within direct and extended team members to be able to act as an informed and helpful sounding board and thought partner.

Flex into special projects providing additional support and thought leadership for top of house priorities

Drive engagement and inclusion within the team. Help to ensure the team continues to deliver division leading people scores.

A successful candidate will bring :

Proven ability to build strong trusted relationships and operate in an influential manner with executives to assist in driving the strategic agenda

High levels of collaboration; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage inform and influence outcomes

Detail-oriented with experience leveraging data to deliver excellent problem solving skills; communicates effectively with business and technical teams both verbally and in writing

Strong facilitation negotiation and mediation skills; ability to drive to consensus

Strong business judgment influencing skills leadership and integrity

Strong project management and organizational skills. Meticulous attention to detail

Initiative high motivation and ability to self-start and ability to work autonomously

Proven experience in discretion in handling highly sensitive issues

Basic Qualifications :

Bachelors Degree or military experience

At least 4 years of experience in Project Management Chief of Staff or Process Management

At least 2 years of experience using Google Suite

Preferred Qualifications :

Masters Degree or MBA

2 years of analysis or strategy experience

3 years of experience partnering with senior stakeholders across different business functions

5 years of Project Management experience in delivering Horizontal objectives and improvements

Strong communication and collaboration skills

Strong problem solving and influencing skills

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean VA : $193000 - $220300 for Chief of Staff

Richmond VA : $175500 - $200300 for Chief of Staff

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

This role is also eligible to earn performance based incentive compensation which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE including disability / vet) committed to non-discrimination in compliance with applicable federal state and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries including to the extent applicable Article 23-A of the New York Correction Law; San Francisco California Police Code Article 49 Sections 4901-4920; New York Citys Fair Chance Act; Philadelphias Fair Criminal Records Screening Act; and other applicable federal state and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Required Experience :

Senior IC

Key Skills

Compliance Management,Customer Retention,Quality Assurance,Customer Service,Extensive Knowledge,Account Management,Front Office,Telephone Calls,Needs Analysis,Cold calls,Business Relationships,Customer Complaints,Sales Goals,Sales Process,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 175500 - 200300