Account Manager Manufacturing / Digital Transformation (Plano)

An International IT Service & Solutions Company is seeking and Customer Relationship Manager. The Individual plays a key role in developing and sustaining long-term relationships with major clients by understanding their business needs and delivering tailored solutions. This position involves a blend of sales, business development, account ownership, project coordination, and partner management, with a strong focus on customer satisfaction and growth.

Key Responsibilities :

• Develop and present proposals for major manufacturing projects , ensuring alignment with customer requirements.
• Coordinate and schedule meetings with internal production, logistics, and external stakeholders.
• Build and maintain strong relationships with key decision-makers across client organizations.
• Gain a deep understanding of customer supply chain and production needs, delivering solutions that support their operational objectives.
• Expand existing accounts by identifying opportunities for additional ERP (SAP, Oracle, Microsoft Dynamics) services and solutions.
• Act as the primary liaison between clients and internal teams to ensure smooth communication across production, procurement, and logistics functions.
• Address and resolve customer issues promptly to maintain trust and satisfaction.
• Prepare progress updates, forecasts, and reports for both internal and external stakeholders.
• Manage accounts throughout the full sales cycle, from prospecting to closing.
• Support team expansion initiatives for ERP / SAP technical projects at client sites.
• Engage in account farming to grow existing business portfolios in production and logistics.
• While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing.
• Other duties assigned depending on various projects requirements.

Qualifications :

Bonus Skills

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether youre a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.