Retail Trainer

Trainer

The RealReal is seeking a Trainer to support the delivery and execution of training initiatives across the field such as Sales, Retail & Client Services teams. This role will work closely with the Manager, Field Training and other team members to facilitate sessions, provide on-the-ground support, shadow team members, and reinforce key learning objectives for a specific department. The ideal candidate is passionate about helping others grow, comfortable presenting in group settings, and eager to contribute to a culture of continuous learning and improvement.

What You Get To Do Everyday

Design and deliver impactful training programs that reflect brand standards and the in-store client experience.

Facilitate engaging in-person and virtual learning sessions to drive consistency across stores, regions, and teams.

Provide on-site training and support for key initiativesincluding onboarding, store openings, new tool and process rollouts, seasonal programs, and team development cohorts.

Partner with store and field leadership to coach employees and managers, reinforcing service behaviors, operational excellence, and brand values.

Observe on-the-floor performance to identify strengths and opportunities; deliver real-time feedback and follow-up coaching.

Drive the launch of new programs and initiatives by creating clear, actionable learning experiences that enable quick adoption and measurable results.

Track and report training participation, engagement, and performance outcomes through the LMS.

Gather and analyze feedback from learners, leaders, and field partners to measure training effectiveness and continuously improve content.

Maintain a deep understanding of store operations and client experience standards to ensure training aligns with business priorities.

Champion a positive learning culture that promotes collaboration, growth, and exceptional client service.

What You Bring To The Role

Minimum Requirements :

2-4 years of experience in sales, retail, client services with a proven track record of successdemonstrated growth, senior-level responsibilities, or consistent top-performer recognition in respective department.

Proficient in Salesforce, GSuite products, e-learning platforms, and Zoom.

Strong facilitation and presentation skills; comfortable leading both in-person and virtual sessions.

Ability to build rapport and engage learners across a variety of roles and levels.

Strong organizational skills and attention to detail.

Ability to work collaboratively and communicate effectively with cross-functional teams.

Passion for learning and development with a growth mindset is a must!

Candidates must have recent experience in a quota-carrying role.

Ability to Travel : Retail Trainer - 30%

Preferred Requirements :

Familiarity with learning management systems (LMS) is a plus.

Basic project coordination skills; project management experience is a plus.

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

9 Paid Company Holidays

Flexible Time Off (With Manager Approval)

The expected salary range for this role is $70,737.00-$85,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate's skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR's total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the worlds largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categoriesincluding womens and mens fashion, fine jewelry and watches, art, and homein support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. Thats why diversity and inclusion are vital to our priorities as an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision.