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Extended Coverage Dispatch
Extended Coverage DispatchNational Carriers, Inc • Irving, Texas, United States
Extended Coverage Dispatch

Extended Coverage Dispatch

National Carriers, Inc • Irving, Texas, United States
[job_card.30_days_ago]
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  • [job_card.full_time]
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[job_card.job_description]
Extended Coverage Dispatch Responsibilities:
  • Provide directions to drivers to ensure safe and timely delivery of freight.
  • Communicate with drivers on an ongoing basis primarily via telephone and mobile communication messaging.
  • Exercise independent judgment to determine if situations need to be addressed immediately or forwarded to the driver's assigned driver manager to be addressed.
  • Provide ongoing feedback to drivers, both positive and negative.
  • Address service-related issues with drivers as needed as issues arise.
  • Report driver's conduct that could be potentially detrimental to the safety of the drivers or others.
  • Leave shift communication when necessary.
  • Other duties and responsibilities as assigned by management.

Operational Responsibilities:
  • Provide check calls for each truck touched in AS/400.
  • Dispatch trucks electronically.
  • Provide verbal dispatch on all Beef loads, multiple pickups, and produce loads.
  • Check call trucks advising verbal dispatches are complete.
  • Read and respond to take appropriate action regarding all mobile communication messages.
  • Answer all incoming calls in a timely manner.
  • Read late pings and take appropriate action to ensure on-time delivery.
  • Enter IR service failures as needed.
  • Ensure drivers follow fuel solutions. Provide new solutions as needed.
  • Keep PTAs current.
  • Verify and issue unloading and late fees, and notify planning/CSR as needed.
  • Start and end home time status and shop status accurately and timely.
  • Block and open Fuel cards as needed.
  • Track/Trace/Report key accounts as assigned.
  • Review National Beef non-departed loads.
  • Answer customer emails

Reefer Alert Responsibilities:
  • Review reefer alert messages.
  • Properly investigate and address all alerts, even if it is a recurring alert.
  • Escalate alerts as needed.
  • Reefer alerts are a critical function of the job and if not monitored and addressed properly could lead to disciplinary action.

Safety and Compliance Responsibilities:
  • Write up accident reports.
  • Write up OS&D reports.
  • Monitor entrance/exit gates.

This is an OVERNIGHT 12 hour shift.
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Extended Coverage Dispatch • Irving, Texas, United States

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