Virtual Account Manager

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Remote, United States

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Virtual Account Manager

160639

Virtual Account Manager

As a Virtual Account Manager, you'll play a critical role in supporting and sustaining business continuity across open territories. Acting as an interim territory owner, you will maintain strong relationships with established accounts, provide product and fitting support, and ensure a seamless customer experience until a permanent Account Manager is assigned. This role requires excellent virtual communication skills, strong technical expertise, and the ability to collaborate across multiple internal teams to drive consistent performance.

Responsibilities :

• Maintain and support existing accounts in assigned open territories, ensuring continuity of service and consistent product utilization
• Provide training-virtual or in-person-on product fittings, fine-tuning, software, and clinical best practices
• Partner closely with Inside Sales, Trainers, Regional Directors, and Key Account Managers to align on business needs and maintain territory objectives
• Build and sustain strong customer relationships through active communication, needs analysis, and solution-oriented support
• Ensure all customer interactions, trainings, and follow-ups are accurately documented in Salesforce and compliant with internal processes
• Maintain sales performance across assigned accounts, meeting activity expectations and supporting funnel progression until territories are backfilled
• Represent the brand at regional or national events as needed while completing administrative tasks such as expense reporting and compliance documentation

More about you :

• Bachelor's degree required; Master's or AuD preferred
• Strong knowledge of hearing-instrument technology, fittings, and clinical practices with experience supporting patients independently
• Excellent communication and virtual engagement skills, with the ability to build rapport and maintain strong customer relationships
• Highly organized, accountable, and action-oriented, with the ability to manage multiple accounts across varied regions
• Comfortable collaborating cross-functionally within Sales, Training, Inside Sales, and Marketing teams
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office; able to document interactions with accuracy and consistency
• Prior experience in hearing healthcare or business consulting, and experience fitting Phonak technology, preferred but not required

A minimum of 200Mb / sec download and 10Mb / sec upload speed internet connectivity is required to support any remote / hybrid employee functionality at Sonova

Don't meet all the criteria? If you're willing to go allin and learn we'd love to hear from you!

We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact Sonova Human Resources

What we offer :

• Medical, dental and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending / Dependent Care Accounts
• TeleHealth options
• 401k plan with company match

Company paid life / ad&d insurance

• Additional supplemental life / ad&d coverage available

Company paid Short / Long-Term Disability coverage (STD / LTD)

• STD LTD Buy-ups available
• Accident / Hospital Indemnity coverage
• Legal / ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24 / 7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform
• Plan rules / offerings dependent upon group Company / location.

This role's base pay range is between $95,000 - $115,000, with commission target of $43,000 with ability to overachieve. Compensation packages are based on skills, experience, and geographic location.

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Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.