Help Desk Support Specialist

A company is looking for a Help Desk Technician for a 1PM-10PM shift in a hybrid work environment.

Key Responsibilities

Resolve post-sales customer inquiries via phone and electronic means, focusing on level two support

Handle open service requests, implement fixes, and document cases for escalation

Educate new customers on product compatibility, configuration, and support entitlements

Required Qualifications

0 to 2+ years of experience in a help desk or technical support role

Familiarity with SQL for writing scripts and troubleshooting

Ability to work in a hybrid environment with one day a week in the office

Proficiency in English, both written and spoken

No security clearance required for this position