Key Responsibilities :
- Provide timely responses to all incidents, tasks and requests assigned to meet Service Level Agreements.
- Work with internal clients, suppliers / contractors, project teams and other technical staff to identify, design and support technical solutions.
- Installation of server racks, PDUs, servers, switches, storage, appliances, etc. including racking, stacking, labeling, cabling, initial config, and documentation
- Maintain spare parts, cables, and equipment inventories
- Maintain organized and clean inventory, storage, and datacenter spaces
- Supervise on-site vendor support and contractors doing work in datacenter spaces
- Provide maintenance and break-fix of infrastructure technologies following the change management process.
- Participates in the technical implementation plans in support of infrastructure technologies.
- Support physical and virtual infrastructure, including all existing physical and virtual systems, installation of additional systems, patching, maintenance, upgrades, and support.
- Participates in the evaluation, selection, and testing of hardware and software products.
- Maintain regulatory compliance under NERC / CIP guidelines.
- Maintain high quality security controls surrounding the critical SCADA systems.
- Perform special assignments from OSG Infrastructure Sr. Manager.
- Provide first shift weekday on-site support including for Outage Management applications and storm room.
- Available x for on call support including for Outage Management applications and storm room.
- Must be able to lift pounds
Note : The above Key Responsibilities / Duties are not intended to be all inclusive. Employees in this position may be required to perform other related aspects of the job not listed above or listed under Purpose / Major Objectives as assigned by the supervisor.
Key Technical Working Skills :
Familiarity with Data Center terminology and standards including ability to recognize different kinds of cables, connectors, SFPs, etc.Perform daily site inspections of all Mechanical & Engineering (M&E) systems and technical equipment, including servicing and maintenance.Under close supervision, complete assigned work according to established processes and procedures in accordance with Avangrid's, Health and Safety Policy - ensuring all safety processes and PPE requirements are followed. Also, ensure all regulatory requirements and quality standards are met.Oversee third-party vendors, ensuring compliance with Avangrid's developed processes, procedures, and all applicable laws / regulations. Accompany vendors on site visits on an as needed basis and ensure site standards are met.Help create and develop work processes, Job Hazard Analysis reports, and SOPs for critical work with risk assessment. Ensure that documents and logbooks are updated.Complete all required training to ensure successful completion of all job-related responsibilitiesMay provide informal assistance such as technical guidance and / or training to coworkers.Understanding of Security, computer hardware, software applications and data communication equipment. Network diagrams, firewall rules, ports, and servicesUnderstanding of relevant Compliance Regulations and Policies. (NERC-CIP, Etc.) Working understanding of the NERC-CIP requirements.The ability to demonstrate good communication skills both written and orally. This communication would be with team members, other departments, regulating authorities and leadership local and abroad.Experience to make sound decisions while working in a high-pressure environment outside normal hours. Working in storm or other emergency conditions for xx system supportMust be able to work independently and contribute proactively to drive resultsEnsures quality even on the most complex tasks or projects