Remote - DBA

Key Required Skills: Experience in scripting to automate and streamline call center functions. Proven ability to support and implement call center services effectively. Familiarity with call center applications such as Amazon Connect and Genesys. Position Description: Provide technical and analytical support to several large contact center sites. Act as a key technical resource during project implementations; provide authoritative technical guidance to customer and project team. Demonstrate strong communication skills, able to explain technical topics to both technical and non-technical audiences, and interface with customers daily. Identify and research process improvements or develop new processes as needed. Leverage Verint’s reporting and other BI tools for software integration and utilization. Support SQL database operations for N8NN performance metrics reporting. Facilitate BI migration to new technologies (Quicksight, Tableau, WebFOCUS Perform additional duties as assigned. Skills Requirements: Foundation for Success (Basic Qualifications) 5+ years of experience in database administration and transformation. 3+ years of experience in reporting and visualization. Must be able to obtain and maintain a Public Trust clearance (contract requirement Must work on-site in Woodlawn, MD, 5 days a week. Factors to Help You Shine (Required Skills) Proficiency in data analysis, SQL development, and database administration. Experience in ETL processes and development. Strong skills in reporting/visualization (Tableau preferred Experience in data modeling for strategic decision-making. How to Stand Out (Desired Skills) Strong organizational and project management skills with ability to deliver under tight deadlines. Demonstrated excellence in research and writing. Strong client engagement and presentation skills. Self-starter, adaptable to dynamic environments. Strong attention to detail with ability to manage multiple priorities. Prior Federal government experience. Education: Bachelor’s degree with 7+ years of experience. Must be able to obtain and maintain a Public Trust clearance (contract requirement We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.