MSP Onsite/Remote IT Service TechnicianFUSE3 • Concord, CA, United States
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MSP Onsite / Remote IT Service Technician
FUSE3 • Concord, CA, United States
[job_card.30_days_ago]
[job_preview.job_type]
- [job_card.full_time]
- [filters.remote]
[job_card.job_description]On-site Support for Clients in the Bay Area, including Concord, Antioch, Richmond, and Livermore End User Adds and Disables Workstation setup and deployment Helpdesk Tickets General Troubleshooting Email Security Support Perform file-level restores Escalations from Service Tech 1 VoIP Admin (System.all flow) Administrative Tasks Answering Phones Triage incoming support emails Create and maintain technical documentation Maintain accurate device inventory Ensure devices are removed from various portals when decommissioned Working with servers, systems, and services General server updates Perform network startup and shutdown procedures Microsoft 365 Administration Exchange Intune Assist in a variety of IT projects Mentor less experienced technical support staff Strong customer service, written and verbal communication skills. 3-5 years troubleshooting and administration of Windows PCs and server hardware and Operating Systems, Microsoft Office and other common applications, Active Directory, Group Policy, virtualization technologies (Microsoft Hyper-V in particular), Microsoft 365, common backup technologies, network printing, and faxing. Knowledge of networking and network connectivity, VPNs, and Wi-Fi. Experience with ConnectWise, Microsoft 365, SonicWall, Sophos, VoIP, and previous MSP experience is highly preferred. Must be an excellent team player who can also work independently, plan, organize, and communicate effectively through phone, email, or in person. Position requires the ability to lift up to 50 pounds, maneuver under desks, and be able to cable new workstation arrangements / setups. A driver's license and appropriate insurance are required. Willingness to participate in the On-Call program.
Remote / Onsite IT Technician in the Bay Area, including Concord and Livermore (Hybrid)
FUSE3 is a Managed Service Provider, based in the Sacramento region. We pride ourselves on solving problems for small to mid-size businesses.
We are always accepting resumes and inquiries from dedicated people who want to work in a fast-paced industry for a company with a family culture.
- Are you dedicated to the success of the team?
- Do you have an intentional approach to big-picture problem-solving?
- Do you genuinely enjoy helping others succeed?
- Are you a people person?
- Are you always looking to learn and grow?
As a Managed Service Provider, we are interested in people with a wide range of skill sets and experience. If you identify with these traits, we want to talk to you!
The Onsite IT Technician will have three-plus years of experience in a senior support role, strong technical skills, be personable with clients and internal staff, and have a positive attitude that inspires growth.
Primary Duties and Responsibilities :
Working with end users and workstations
Accurate timekeeping on all tickets
Line-of-business apps, like Sage or QuickBooks.
Entra ID
Experience and Skills :
We offer competitive compensation, including medical, dental, vision, PTO, 401 (k), etc. If you feel you possess the traits listed above, reply to this post.
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It Service Technician • Concord, CA, United States
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