Senior Customer Journey SpecialistVirtualVocations • West Palm Beach, Florida, United States
Senior Customer Journey Specialist
VirtualVocations • West Palm Beach, Florida, United States
[job_card.variable_hours_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]
A company is looking for a Senior Customer Journey Specialist to enhance the customer experience through automated, data-driven journeys.
Key Responsibilities
Collaborate cross-functionally with various teams to foster an inclusive and supportive culture
Own the end-to-end digital customer lifecycle, ensuring value realization across all segments
Design and optimize AI-assisted automated journeys and proactive success playbooks
Required Qualifications
Experience in digital customer success, lifecycle automation, or customer journey design
Proven experience in designing automated workflows or lifecycle programs
Strong understanding of customer data, including health scores and usage patterns
Familiarity with AI-driven automation tools such as Churnzero or HubSpot workflows
Highly analytical with a test-and-learn mindset
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Customer Specialist • West Palm Beach, Florida, United States
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