Patient Account Representative
The Patient Account Representative is an extension of a client's business office staff. Representatives are responsible for taking in-coming and making out-going calls to insurance companies to resolve account balances. All client policies and procedures are followed. Representatives will perform any and all job-related duties as assigned.
Responsibilities include :
- Account Review
- Denials
- Billing
- Credits
- Complete all business-related and correspondence from patients and insurance companies.
- Complete all assigned projects in a timely manner.
- Try to resolve account balances to zero prior to accounts being forwarded to an outside agency for collections.
Requirements include :
High School Diploma2-year medical provider experience.Healthcare billing and follow up experienceMicrosoft applications knowledgeNice to have :
Experience working with specialized insurance companies, such as but not limited to Transplant Contracts, Worker's Compensation and Dental carriers.Working knowledge of Microsoft applications.Some knowledge and understanding of ICD-10-CM, ICD-10-PCS, CPT and HCPCS.Ability to maintain accuracy and attention to detail.Ability to evaluate complex situations, identify root causes and propose effective solutions.What We Offer :
Medical, Rx, Dental & Vision InsurancePersonal and Family Sick Time & Company Paid HolidaysPosition may be eligible for a discretionary variable incentive bonusParental Leave401(k) Retirement PlanBasic Life & Supplemental LifeHealth Savings Account, Dental / Vision & Dependent Care Flexible Spending AccountsShort-Term & Long-Term DisabilityTuition Reimbursement, Personal Development & Learning OpportunitiesSkills Development & CertificationsEmployee Referral ProgramCorporate Sponsored Events & Community OutreachEmergency Back-Up Childcare ProgramAbout Guidehouse :
Guidehouse is an Equal Opportunity EmployerProtected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.