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Senior Service Desk Engineer (Columbia)
Senior Service Desk Engineer (Columbia)Bowman Williams • Columbia, MD, United States
Senior Service Desk Engineer (Columbia)

Senior Service Desk Engineer (Columbia)

Bowman Williams • Columbia, MD, United States
[job_card.1_day_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Values-driven MSP with a strong presence in the Baltimore, Washington metro areas, and expanding into Texas. Since 1988, our company has built its success on a culture of Xcellence - fostering trust, collaboration, and innovation while investing in your professional growth and technical development.

Were seeking a Systems Administrator / Senior Service Desk Engineer to join our Columbia-based Managed Services team. If you thrive in a fast-paced environment and enjoy solving complex issues around Microsoft 365, Azure, Intune, and networking, this is the opportunity for you. Youll begin on the Service Desk handling escalated tickets (~10 / day) with a clear path to advance into our Escalation and Project teams.

Key Responsibilities :

  • Troubleshoot Azure, Microsoft 365, Intune, and related cloud services with deep technical understanding
  • Manage Entra ID (Azure AD) accounts, access, and Intune policies and compliance
  • Support mail flow, Exchange Online, SharePoint, Teams, and Teams Voice (bonus)
  • Work with networking technologies such as SonicWall firewalls, switches, routers, and wireless controllers
  • Troubleshoot DNS, subnetting, NAT, SMTP, RDP, SSL, and network traffic issues
  • Support line-of-business applications, especially in engineering / design (AutoCAD experience a plus)
  • Configure hardware and set up workstations, laptops, mobile devices, and peripherals
  • Proactively identify and communicate trends and root causes to improve processes and reduce recurring issues

Requirements :

  • 35+ years hands-on experience in an MSP environment (MSP experience required)
  • Strong skills in Microsoft 365, Azure, Entra ID, Intune, SharePoint, and Teams
  • Solid networking fundamentals; Network+ certification preferred
  • Experience supporting business applications, ideally in construction, engineering, or design sectors

    • Work Environment :

  • Based in Columbia, MD
  • Full onsite during ramp-up, transitioning to hybrid (23 days onsite weekly)
  • Occasional onsite client visits

    • Compensation & Benefits :

  • Competitive salary : $60K$85K
  • Certification reimbursement and paid training programs
  • Bi-annual performance bonuses
  • 100% company-paid health, dental, and vision insurance
  • Generous PTO
  • 401(k) plan with company match
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    Service Desk Engineer • Columbia, MD, United States

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