Information Technology Manager II

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Information Technology Manager II

Role Definition:

The Information Technology Manager role has ownership of the main support and execute functions for the Enterprise Applications department within GIS. This includes accountability for support metrics, management of contracts with strategic vendors, and leadership over a global Caterpillar team responsible for the delivery of these services. The application portfolio in question ranges from legacy to modern, and includes ERPs, Manufacturing, Order to Delivery and pricing applications, among others. This is a critical role that helps ensure our end users experience a well-equipped, efficient, and simple touchpoint to support. Further, this role owns the Continuous Improvement journey for the department, with programs that drive toward improving automation, monitoring, and analytic capabilities.

Responsibilities:

• Lead, mentor, and develop high-performing IT teams, foster a collaborative and results-oriented work environment.
• Execute multiple priorities & business requirements. Develops solutions that best meet the needs of the enterprise, with options to meet differentiated business capabilities as needed.
• Develops & manages IT budget for area of accountability.
• Delivers highly available, leading IT services through best-in-class service level management practices with the ability to flex with changing business demands.

Top Candidates Will Have:

• Experience managing large ($5m+) contracts for managed services.
• A Lean or Continuous Improvement background.
• An ability to translate between technical and business language, creating a bridge between the support organization and the Caterpillar business they serve.
• Experience as a leader of leaders in the IT space.

Skill Descriptors:

Business Acumen: Knowledge of business concepts, tools, and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations.

Level Extensive Experience:
• Designs the organization's planning processes and decision-making channels.
• Explains business issues and trends of own business unit as compared to other business units.
• Demonstrates a big picture understanding of the business, its interrelationships, and priorities.
• Demonstrates strong foundation of business fundamentals, measurement, and business finance.
• Develops business cases for own function; reviews and critiques cases for other functions.
• Explains advantages and risks of using business simulations for critical business decisions.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making process.
• Assesses and validates decision options and points and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.
• Uses effective decision-making approaches such as consultative, command, or consensus.
• Ensures that assumptions and received wisdom are objectively analyzed in decisions.

Influencing: Knowledge of effective influencing tactics and strategies; ability to impact decisions within and outside own organization.

Level Working Knowledge:
• Develops basic persuasive arguments.
• Discusses organizational culture around providing input on decisions.
• Uses active listening skills and probing techniques to surface opportunities to influence.
• Identifies who the decision makers are and how they receive information.
• Regularly presents ideas or suggestions to associates in persuasive terms.

Continuous Transformation: Knowledge of evolving the business to remain competitive; ability to understand, adapt oneself to, respond to and proactively seek changes and innovation in the business environment to improve the competitive advantage of an organization.

Level Working Knowledge:
• Implements new systems, procedures and tools efficiently when changes occur in the work environment.
• Adjusts current working processes or adopts new approaches in response to changes in the business environment.
• Seeks challenging opportunities or assignments to grow and develop one's own knowledge, skills and abilities.
• Explains lessons or experiences learned from mistakes and failures as well as successes.
• Communicates and analyzes assumptions about a particular issue with colleagues to gain new perspectives or more effective solutions.

Organizational Leadership : Knowledge of leadership concepts and ability to use strategies and skills to enlist others in setting, embracing and achieving objectives.

Level Working Knowledge:
• Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
• Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
• Manages own behaviors during interactions, such as feedback giving, to shape workplace events.
• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
• Employs leadership theories, such as contingency and transactional, and associated techniques.

Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.

Level Extensive Experience:
• Promotes a talent-focused organization where talent management is the responsibility of all managers.
• Develops a consistent set of practices that build a pipeline of future leaders for key positions.
• Directs mentoring and coaching programs to reinforce learning and development and to surface candidates for selection and succession.
• Creates a specific employee value proposition to improve the retention and motivation of team members.
• Offers key developmental and transitional experiences to those one is mentoring or coaching.
• Develops clear criteria and guidelines for determining optimal fit between individuals and key roles.

Matrix Management: Understanding of the importance of being able to leverage external resources when required and ability to build and use effective working relationships within own department and across department, functional, and geographic reporting lines.

Level Working Knowledge:
• Communicates effectively up, down, and across the organization.
• Balances requirements and deliverables from various functional areas.
• Describes basic viewpoint of own functional specialty.
• Under guidance, identifies and resolves potentially conflicting requirements.
• Keeps relevant functional and line associates involved on key project or tactical issues.

IT Systems Management: Knowledge of Information Technology (IT) systems; ability to utilize a variety of system tools, guarantee service availability, and ensure optimal IT system performance.

Level Extensive Experience:
• Compares IT system management methodologies with other industry professionals or organizations.
• Enhances the use of automated management in IT systems.
• Discusses the business impact and strategic security solutions for IT system implementation.
• Delivers the implementation and configuration process in IT systems.
• Creates standardized procedures for IT systems management.
• Directs the infrastructure design process for IT systems.

Education/Experience: Degree or equivalent experience desired

Additional Info :

• The primary location for this position is Peoria, IL, Dallas, TX or Nashville, TN.
• This role requires 3 days onsite.