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Collections Representative
Collections RepresentativeWorkBetterNow • Spokane, WA, US
Collections Representative

Collections Representative

WorkBetterNow • Spokane, WA, US
[job_card.30_days_ago]
[job_preview.job_type]
  • [job_card.full_time]
[job_card.job_description]

Collections Representative

This is a remote position. WorkBetterNow (www.workbetternow.com) connects talented professionals in LATAM and the Caribbean with full-time, remote positions at U.S.-based companies. We put our remote professionals first, fostering a culture that values work-life balance, continuous learning, and professional growth. We are looking for committed professionals with at least two years of experience who are proficient in English and ready for a stable, long-term career.

Our Core Values :

  • Put our Talent first
  • Pursuit of excellence / continuous learning
  • Integrity and transparency
  • Ownership mentality
  • Pursuit of growth
  • Excellent attitude

Job Description :

We are seeking a proactive and customer-focused Collections Representative to join our team. This role is responsible for contacting clients with overdue accounts, negotiating payment arrangements, and maintaining positive relationships while ensuring timely collection of outstanding balances. The ideal candidate is persuasive, empathetic, and able to balance firmness with professionalism.

Starting Salary : $1125.00 USD per month.

Key Responsibilities :

  • Manage assigned accounts, monitor overdue balances, and contact customers to collect outstanding payments.
  • Negotiate payment arrangements and establish repayment schedules.
  • Investigate and resolve billing issues or discrepancies.
  • Document all communications and collection activities in the companys system.
  • Prepare regular reports on collection status for management.
  • Ensure all activities comply with company policies and legal requirements.

    • Requirements :

  • 2+ years of accounting experience; previous experience in collections, customer service, or accounts receivable is a plus.
  • High school diploma required; an associate's or bachelor's degree in business, finance, or a related field is preferred.
  • Strong communication, negotiation, and problem-solving skills.
  • Proficiency in MS Office and familiarity with CRM or collections software.
  • Detail-oriented with excellent organizational and time-management abilities.

    • Technical Requirements :

  • Processor : Intel 11th Gen (or AMD Ryzen 5000 series) for Windows | M2 for Macs.
  • RAM : 16 GB minimum.
  • Internet : Stable connection of 25-50 Mbps minimum.

    • Benefits :

  • Work from the comfort of your home.
  • A supportive work environment that values its people.
  • Annual salary raise.
  • Above-average salary with scheduled increases based on tenure.
  • Wellness Benefits after 3 months of employment to support your overall well-being.
  • Paid vacations and personal days.
  • Maternity / Paternity leave for up to 2 months. WBN will cover 50% of your WBN-base salary (Applied for WBN Certified Professionals who have been with WBN for more than one year).
  • Designated Talent Coordinator who will provide personalized support and guidance.
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