Front Desk Agent

Front Desk Agent

We're looking for dedicated individuals to join our team and grow with us. Apply your outgoing personality and ability to connect with others to create memorable guest experiences! As a Front Desk Agent, you will be the first impression for our guests upon arrival and throughout their stay you will build lasting impressions and gain loyal guests by handling all questions, requests and complaints promptly and courteously.

We offer eligible employees a number of benefits to enhance their health and well-being:

• Group insurance, including medical, dental, vision and company-paid life insurance.
• Paid time off
• Company-matched 401(k) plan
• Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
• Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
• Get paid daily
• Opportunity for advancement for those who demonstrate strong and consistent performance.

Ensure that all guests receive a friendly, efficient and error-free check-in and check-out experience.

Handle continuous requests in a fast paced environment by coordinating with other departments to ensure all guest requests are met.

Answer questions regarding the local area and facilities and be able to give proper directions and resources to positively influence each guest's stay.

Demonstrate proper phone etiquette including transferring calls, taking messages and making reservations.

Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.

Support the goals of the hotel through teamwork and collaboration with all departments.

If you thrive in a fast-paced setting and enjoy creating positive experiences for guests, we'd love to hear from you. To be successful in this role, you need strong verbal and written communication skills with the ability to read, write, type and use basic technology. Comfortable standing for an entire shift and lifting at least 25 pounds. Flexible availability, including evenings, overnight shifts, weekends, and holidays.