Director of Retail Banking

Job Description

Job Description

We’re Hiring!

Atlanta, GA – Director of Retail Banking

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Interested in this position and meet the qualifications and requirements? Apply at www.ctbconnect.com . Questions? Contact us at 404-575-8262.

POSITION SUMMARY :

Responsibilities include but are not limited to the following :

Retail Banking Management

• Manages, directs, oversees, coordinates, and monitors the planning, development, implementation, production, sales goals, evaluation, and administration of all phases of Retail Banking, which include service, sales, operations, and financial center network
• Increases and manages customer retention, engagement, and cross-sales revenue generation
• Oversees, manages, and assists financial centers with meeting & exceeding established loan production and deposit growth goals; ensures a efficient and smooth lending delivery through all financial center channels
• Engages and coaches team members on the development of a cohesive team sales culture within the financial centers; ensures that team members are knowledgeable and understands how to effectively identify cross sales opportunities
• Coaches and provides lending and loan quality guidance and support to financial center leaders
• Engages financial center team to take ownership of achieving personal and banking center goals
• Cultivates relationships; leverages analytics for data-driven insights for customers’ needs and expectations
• Drives a positive customer experience and ensures that exceptional customer services is provided throughout the financial center network; oversees and manages difficult and emotional customer situations
• Collaborates with all business lines to develop strategies to identify business opportunities and mitigate possible threats
• Attends, participates, promotes and represents the Bank at business, professional, and community events, functions, meetings, organizations, associations, programs, and activities to support and broaden Bank’s image and visibility and increase business development and other related opportunities
• Plans and schedules proactive visits to existing and prospective customers; completes call, sales, and customer visits and reports; aggressively competes for loans, deposits, and other banking relationships, cross-sells all banking solutions; proactively reviews and evaluates customer deposit and other relationships; establishes effective and lasting business relationships; manages major customer relationships and new and existing referral sources
• Increases employee retention, meets regularly with direct reports to review job performance, expectations, and develop performance goals and objectives; develops career development strategies with direct report to foster professional growth development and mentor future company leaders; engages, monitors, and develops staff to improve performance and / or enhance capabilities; implements corrective actions plans
• Monitors and maintains training and support structures to ensure that all team members are highly trained and receive applicable and effective training needed to successful service customers and provide extraordinary customer service
• Conducts regular bank location visits, reviews and assessments; oversees and ensures the proper maintenance of centers, oversees center related projects and activities
• Reviews, updates, and develops policies, guidelines, and procedures for the Retail Banking Services to ensure compliance with State and Federal regulations and guidelines, and delivers customer service excellence; ensures that legal matters, security issues and daily operational functions are consistent and in accordance with the requirements of the regulators and sound banking practices
• Makes quality hiring decisions of sales and service-oriented talent to assist with the success of the organization
• Develops and implements a comprehensive strategic business and action plans, expectations, short and long-term goals and objectives for the Retail Banking Services, and drive volume growth and customer retention, and all its responsible functions to successfully increase growth and profitability and expand market share
• Develops, implements, monitors, and manages the annual budget for Retail Banking Services
• Oversees and improves overall efficiency, processes, and systems across the Financial Center network to ensure effective operations
• Demonstrates personal accountability and maintains and handles all confidential, complex, and sensitive matters and information discretely

Customer Service and Sales Management

Operations

Other Duties

QUALIFICATIONS :

Citizens Trust Bank is committed to investing in our employees, cultivating a rewarding professional team and a results-oriented work environment that is based on respect, accountability, and high-quality performance. We offer competitive compensation and a comprehensive employee benefits package for our full-time employees. Our benefits package includes the following :

EEO / AA