A company is looking for a Customer Care Representative to manage inbound customer inquiries in a fast-paced call center environment.
Key Responsibilities
Conduct customer interactions in a friendly and professional manner
Troubleshoot customer issues related to online orders and maintain accurate customer records
Meet or exceed performance metrics such as call quality and customer satisfaction
Required Qualifications
High school diploma or GED, or currently pursuing either
Ability to work part-time, including weekends and extended hours during peak seasons
Reliable high-speed internet connection suitable for remote communication
Proficiency with keyboarding and multitasking across applications
Comfort using customer support tools such as email, chat, and ticketing systems
Customer Care Representative • Waterbury, Connecticut, United States
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